Phones About your phone Grandstream GXP2130 Line keys We have 2 line keys, you can have 2 separate conversations of which one is on hold Soft keys depending on what you are doing, different menus will appear on these soft keys Menu/OK key Unordered List Item displays menu of information such as call history, status, contacts, etc. Speaker Allows switching between handset and speaker Volume Volume control for speaker and handset Send Place call after dialing number Message Waiting Flashes red when there is a new voicemail Message Dials your voicemail box Contacts Displays your phone books. The  LDAP  Directory has the MLC extensions preprogrammed Hold Places a call on hold Navigation keys Navigate through menu options Transfer Transfer call to another number or parking lot Conference Use to create a 3-way conference Headset Switch to headset if connected Mute Mute your speaker, handset or headset If pressed when you are not in a call, this places your phone in the 'do not disturb' mode and sends all call immediately to voicemail Multi-Purpose keys These keys have been preprogrammed as call appearance buttons or busy lamp field (BLF) for office groups allowing you to pick up calls for each other. They are unprogrammed for indidividuals. On classroom phones they have been pre-programmed as speed dial buttons for IT Services, HR, Nurse, etc. Dialing Internal extension information Faculty and staff have 3 digit extensions in the range 100-399. You can use the LDAP Directory on the phone to search for extensions of faculty and staff, or use the phone link on  portal Note  - To leave a voicemail for faculty or staff, without ringing their phone, dial * then their extension. i.e. *XXX Classrooms are all 4 digit extensions: On campus classrooms begin with the digit 4 followed by the room number i.e. 4XXX. For example to call WCC287, dial 4287 ECLC classrooms begin with the digit 5 followed by the room number i.e. 5XXX Local Calls Calls to the exchanges below are considered to be local. All phones are allowed to place local calls. To place a local call dial 9 followed by the 7 digit number. (9 XXX XXXX) 217, 228, 233, 240, 276, 354, 359, 404, 441, 543, 601, 766 Long Distance Calls Long distance calls are only allowed on faculty and staff phones. Phones in common areas or classrooms cannot place long distance calls. No long distance access codes are needed. To place a long distance call dial 9 then 1 followed by the area code and 7 digit number. (9 1 XXX XXX XXXX) Voicemail Faculty and staff phones are configured for voicemail. Phones in common areas and classrooms do not have voicemail boxes. To access your voicemail from your phone, press the message button on your phone or dial *97, enter the password To access your voicemail from someone else's phone dial *98, enter the extension, enter the password To access from outside the building, call your DID, if you have one, 233-9156 or have the receptionist transfer you to your extension if you called 345-8221. When the voicemail greeting answers, press *, enter your password. All voicemail messages are also emailed as a .wav file to your MLC email address. You can listen to your voicemail messages on any computer or smart device with audio capabilities. ( Note - deleting the email does not delete the message from your voicemail box.) Voicemail guide and setup Use this printable  guide Transferring Calls When in an active call… Press the transfer button or the soft key labeled  Transfer  on the display Dial the extension number of the receiving party. ( Note: dial * then the extension to send the caller directly to voicemail ) Choose between the soft keys  BlindTrnf  (blind transfer) or  AttTrnf  (attended transfer) If  BlindTrnf  was selected, the call was transferred and you may hang up If  AttTrnf  was selected, the caller is placed on hold while you call the extension. Use this in a situation where you want to screen callers. If the person does not answer, press  Cancel  then  Resume  on the soft key label to be connected back with the caller. If the person does answer, press the  Transfer  soft key to complete the transfer, or the  Split  soft key to go back to the caller when the transfer is refused. User Control Panel (UCP) The User control panel (UCP) is a web based GUI that allows you to set up dashboards and customize widgets that allow you to view and control call events, forwarding, history, conferences, fax, and voicemail to name a few. If you are a first time user, request access from IT Services by email at support@mlc-wels.edu 3. To access your UCP (currently accessible only from campus) follow this link https://pbx.mlc-wels.edu/ucp/ Initial login Adding a widget Call Forward Call History Voicemail Call Recording If you feel that you have a need to record conversations, contact IT Services for access. Once given permission (request permission from IT Services), you can record any call that you are on by pressing *1  while on the call. Call recordings are accessed through your User Control Panel (UCP) Feature Codes Managing Call Forwarding Feature Codes A phone user can dial feature codes in conjunction with forwarding numbers to turn call forwarding on or off for different conditions. Forwarding numbers can be local extensions or remote phone numbers. Code Action *72 Activate call forward  ALL  - extension will not ring, call is immediately forwarded. If the call is not answered, voicemail is handled by the  forwarding number  i.e. cell phone voicemail *73 Deactivate call forward  ALL *90 Activate call forward  BUSY  - call is forwarded if the line is busy *91 Deactivate call forward  BUSY *52 Activate call forward  NO ANSWER  -extension will ring 3 times, then call is forwarded for 3 rings. If call is not answered, voicemail for the  extension  is engaged. *53 Deactivate call forward  NO ANSWER Voice Mail Voicemail can also be accessed by pressing the key with the envelope on your phone. Code Action *97 Access voicemail from your extension. *98 Access voicemail from  selected  extension. Allows you to access your voicemail, or someone else's from  any  extension Managing Do Not Disturb This feature can also be toggled by pressing the  mute  button. Code Action *78 DND Activate *79 DND Deactivate *76 DND Toggle Managing Call Recording Code Action *1 Toggle In-Call Recording Information Services Code Action *69 Call trace *65 Speak your extension *60 Speaking clock Speed Dial Programming You can program multiple speed dial numbers on your phone. When prompted, enter the speed dial location, followed by the telephone number Code Action *75 Set up the speed dial location and number *0X or *0XX Access and dial the number stored in location X or XX, etc Ringtones Our phones are capable of using the default system ringtone and 3 additional ringtones that can be customized by the administrator (IT Services). We are currently experimenting with ringtones, trying to find professional sounding ringtones. Each of you may select any one of the four available ringtones. The video below walks you through the process. Note: You may need to set these each day until I figure out how to keep it from resetting each day. Create a Phonebook View the video below to create a phonebook of frequently called numbers. Feel free to experiment with the fields that are available. Use as many or few as you wish.