KnowledgeBase

Faculty

Faculty

Sending Faxes

To send a fax on campus, follow the following steps:

If you have any questions, stop down at the front desk and ask!

Faculty

Surface Pro 4

The Microsoft Surface Pro 4 is the main faculty/staff laptop/tablet used on campus provided by Martin Luther College. It was deployed in Summer 2016. This page is meant to capture some of the tips, tricks, and information regarding your usage of the device.

Introduction

Additional Sessions

Questions & Answers


How can I play DVDs?

There is no built-in DVD player in the Surface Pro 4, but adding the ability to play CDs and DVDs is easy by utilizing an external DVD drive. Walmart and Amazon have many options available for a reasonable price if you have the need. Here are a list of a few (current as of May 3, 2016):

These drives are small enough to be slipped into a case and carried to the classroom as well. There are more than enough USB ports both in the classroom and in your office to accommodate an external DVD drive when needed.

Some external DVD drives will also be available to check out from Network Services.

How can I power my Surface while in the classroom?

The Surface Dock at your office desk provides power along with all of the additional port options. You do not need to use your power adapter in your office at any time (and, indeed, cannot because the Surface Dock uses the same port on your Surface).

The hope is that, for the vast majority of cases, the battery inside of the Surface Pro 4 will be sufficient to get through a class (or three) in most cases.

However, because power is provided by the Surface Dock in your office, you are encouraged to keep your power adapter with you while going to class or traveling. Network Services is going to work to provide ease of access in the classrooms to power strips so that plugging and unplugging power adapters will be easy enough to do. This will benefit the students and guests who will be presenting in the classrooms as well.

In the case that you feel there is a need for an additional power adapter, genuine Microsoft adapters can be purchased from Amazon or a 3rd party adapter can be purchased as well.

If you have questions, please feel free to talk with Network Services.

Can you recommend a case?

There are MANY cases available on sites like Amazon, but here are a few that might work for people:

How can I print?

We are continuing to use Micro Focus iPrint and PaperCut to manage our printers and print queues on campus. Three printers will be installed on all Surface devices one campus:

You should also have the closest printer installed and set as the default for your machine. Often this is labeled similar to [Location] HP M602 or similar.

In order to successfully print, you need to be connected to the Academic Network. This can be accomplished in two ways:

  1. connect to a wired Ethernet connection in your office (via your Surface Dock)
  2. connect to the MLC Academic WLAN utilizing your MLC Account credentials

If you are not connected to the Academic Network, you will not be able to print successfully. As always, please contact Network Services with any questions. If you are connected to the MLC Guest WLAN, you will not be able to print at this time.

Can I use the MLC Academic WLAN?

In early May 2016 we switched the way that our wireless system handles wireless authentication. You should now be able to easily, and consistently, utilize the MLC Academic WLAN by selecting it from the list of wireless networks and inputting your MLC Account credentials (if prompted).

The first time you connect to the MLC Academic WLAN, you will be asked to accept the identity of the server. Do so. After that you should not be prompted until the next time we change the security of our RADIUS server on campus.

If you change your MLC Account password, you are going to need to follow the instructions found on the MLC Academic WLAN information page.

What happened to logging into Novell?

Historically, Martin Luther College has utilized the Novell Client for allowing access to files stored on our network file servers. However, that has now changed for mobile devices going forward.

We will now be utilizing Micro Focus Filr. This should give you equivalent, not identical, access as the Novell Client did in the past. You can find out more by visiting our Filr page here on the knowledge base. If you are concerned about anything, please contact Network Services.

However, if you want to be able to use the Novell Client, Network Services can install it for you.

Faculty

Adjunct Instructor Tech Requirements

While teaching at or for Martin Luther College, you will be required to own and maintain a device meeting the following minimum requirements (which are based off of the current devices being used by faculty members on campus). You can choose to use whichever device you like and a best-effort attempt will be made by Network Services to help you.

If you have specific questions, please contact Network Services.

Classroom Presentation Requirements

Most classrooms on campus are equipped with a USB 3.0 docking station for use by faculty, staff, students, and the public for presenting using a device. For more specific information on classroom technology, you can visit the Classroom Technology area of this knowledge base.

Your device will need one of the following ports to use the docking stations:

Computer

Currently the faculty are using Microsoft Surface Pro 4 (released in 2015) tablets on campus. Older and lower-specced machines may work, but it is recommended to have a newer and faster machine if possible. If you have an Apple computer, please read their support site for more information on Mojave-compatible Macs.

Chromebooks & Tablets & Other Devices

While it is recommended to have a machine meeting the above requirements, some other devices may work for your teaching. However, the above devices have been tested to be compatible with our presentation systems and work well with Moodle (our online learning environment). If you have specific questions about a device, please reach out to Network Services.

Students

Students

Networking

Residential students have a number of options for connecting their devices to the campus-wide network and gaining access to both MLC-offered services and the greater Internet. Depending on your room, and the device you wish to connect, the steps you follow to gain access will be slightly different. You can find a variety of topics, information, and instructions here to help you but ultimately, if you have questions or issues, you can contact Network Services for help.

Before continuing on, please read the MLC Student-Owned Devices Policy.

Connecting


Wireless

Martin Luther College currently offers access to three wireless networks throughout campus including (starting Fall 2018) in dorms rooms around campus. Two of these networks are applicable to students. Click on the links below to find out how to connect to each network.

For information on which network to choose, check below based on the type of device you are connecting with.

Wired

While wireless routers are now prohibited in the dorms, wired connections are still supplied for those instances where it makes sense to connect a device using an Ethernet connection. How you will go around connecting is dependent on how your room is setup.

To utilize the wired connections it is recommended to use a device that has access to a web browser as registration takes place using a webpage. If you have need to connect a device without a web browser to a wired port, please contact Network Services.

Wireless Access Points

If your room has one of our wireless access points installed, you will find two Ethernet ports available for your use either on the bottom or the top (depending on the orientation of the device). You are free to connect your device to either of these ports and it will, initially, connect you to the MLG Guest Network. Here you can register your device and have basic access to the Internet and other MLC services.

However, after you have registered your device, you will need to contact Network Services to have your port switched to the MLC Student Network. Please include the following information:

Standard Ethernet Ports

These ports will switch to the proper network depending on if your device is registered or not. The switching can sometimes take a few minutes. After you have successfully registered your device on the MLC Guest Network, your port will switch to the MLC Student Network within a few minutes.

Quick Start Guide
  1. Hook your computer up to the network jack using your own Ethernet cable (cables are available from the Bookstore).
  2. Open your web browser (e.g. Firefox, Chrome, Internet Explorer, Edge, Safari, Opera, etc.).
  3. Follow the registration instructions (you will need your MLC Account username and password to register).
  4. Go take a walk to give the system time to register your machine if it doesn't seem to work at first.

Devices

Some devices have specific requirements and will work better than others on certain networks. The following section will outline some of the issues to keep in mind when it comes to using your devices on campus.

Laptops/Phones/Tablets/Desktops

These are, perhaps, the easiest devices to support on campus. The main issue to remember is that you will need to connect to the MLC Guest WLAN first before moving to the MLC Student WLAN. Successful registration on the MLC Guest WLAN will last for 7 days while the MLC Student WLAN registration will last for nearly a half-year.

If you are having issues connecting, it is often useful to forget the network and then try connecting again. Changing your MLC Account password will cause connection issues as well.

Gaming Consoles

Most gaming consoles do not support WPA2 Enterprise authentication, which is required to connect to the MLC Student WLAN. As such, you can attempt to use the MLC Guest WLAN for access (if you have a web browser in order to register) or to connect via a wired connection and register that way. You will have a much better experience using a gaming console connected to a wired connection and registered on the MLC Network.

If your console does not have a web browser (both the Xbox One and Playstation 4 DO), then you will need to contact Network Services with the following information so that the console can be registered successfully:

Your device will be registered, and your port switched (if connected to an access point) during the next business day.

We cannot guarantee each and every game/game console will be able to be successfully played/used here on campus. We will make our best effort to get things to work, but as this is a campus instead of a single home, some things cannot be supported.

Streaming/Smart Devices/Printers/Televisions

Streaming/smart devices, most of which do not support the needed encryption to log into the MLC Student WLAN. As such, the streaming devices (Amazon Echo, Google Home, Chromecasts, Apple TV, Apple HomePod, Roku, etc.) will need to be registered in order to connect to the MLC Guest WLAN since the devices normally have no web browser or even a screen.

As such, you will need to contact Network Services with the following information so that the console can be registered successfully:

You can connect to a wired connection as well, just include your wired MAC address.

Some features of these devices require you to be on the same network as the devices you are using or controlling. For example, wireless printers will be available to anyone using the same network you are connected to. If you have specific needs, please contact Network Services and work with the staff there.

Frequently Asked Questions


Why can't I play my Xbox/Playstation?

It is possible you are connected to the Guest Network/MLC Guest WLAN and that device has more restrictions than the Student Network/MLC Student WLAN. You will need to connect to the correct network, register your device, or contact Network Services for help.

Can I use my own wireless router in the dorms?

No. Please do not.

What is a MAC address?

It is the hardware identifier for the network device on your machine. It is sometimes called a MAC address, hardware address, network address, or similar things. Often you can find the information needed in your device settings, printed on the box, on a sticker on the device, or on a network connection screen. They often look like pairs of letters and numbers separated by colons.

Look for something like this: aa:bb:cc:11:22:33.

This information is vital and is needed in order for the network to be able to recognize your device and give it the access you require. Providing even a single inaccurate digit or number is enough to stop a device from connecting properly. Often the information is found while setting up a network connection on the device.

I can't connect my device to the network, what should I do?

If you are having issues, the best option is to contact Network Services to get the discussion started on how to best meet your needs.

Can you open a port for me?

As long as your gaming device is registered properly on the network, you should not need to request any additional network ports to be opened.

Be warned, some features of modern gaming devices are built with the idea that you are connected to a minimally shared internet connection in your home. However, this is not the case with a network shared among hundreds of students. If a feature is not working, please contact our office so that we can try and look into it but we are not able to guarantee operation of all features.

Where can I get an Ethernet cable?

The MLC Bookstore sells cables, along with Walmart in New Ulm as well.

What if I want/need to hook up multiple devices using a wired connection and have only one port?

You will need to purchase a network switch, NOT a router. Switches are usually quite cheap and easy to order online.

Does MLC filter Internet access?

MLC maintains firewalls and a filtering service.

MLC provides Internet access for all students, staff, and faculty with the purpose of enabling and enriching your academic experience. While it is available for personal and recreational purposes, we contract a service that runs on our firewalls that filters out pornographic and gambling sites.

The firewalls also filter by port. Ports that are not needed for common web applications are blocked to prevent attacks on your computers from the outside. This may prevent you from playing some multiuser games and other web applications that use non-standard ports in their setup.

Direct outbound SMTP (port 25 mail) is also blocked from the dormitories to prevent computers that have been infected with viruses from sending emails to propagate the virus. Outbound SMTP email is only allowed through MLC's mailhost which does antivirus checking prior to sending. You can, however, send and receive mail though any web based email system that uses ports 80 or 443.

Students

Laundry Facilities

The laundry facilities on campus are free to use by all student currently living on campus. Each dorm has at least one laundry room (with Augustana having two very close to each other) and the laundry facilities are open 24 hours a day.

In Spring 2017, the laundry facilities were updated with new washers and dryers along with the ability to check the availability of machines and be notified when a load is done or a machine is available. This uses a site called LaundryView.

Instructions

Visit The Campus Clothes Line for instructions, videos, and tips for using the laundry facilities and taking care of your clothing while on campus. You can also download some PDFs for your convenience:

Service Requests

If a machine is broken or not working properly, there are a number of things you can do:

There should be directions in the laundry room for how to submit such a support request. You can also download a mobile app for either Android or iOS and scan the bar code on the front of the machine from the mobile app to start the process.

Students

XFINITY on Campus

One of the benefits students receive while residents at Martin Luther College is access both to an XFINITY cable TV subscription. For help with your physical XFINITY cable TV subscription, please contact the Student Life office.

However, an added bonus is the availability of both live TV and TV-on-demand through XFINITY on Campus. This enables students who are currently living on campus to enjoy the benefits of their XFINITY subscription on their desktop, laptop, mobile devices, and even their television. This is offered for no additional costs to students.

You will need to know your MLC Account username and password because that is what you will use to log into the XFINITY applications (both on the web and on your devices). Please make sure that you are using your MLC Account credentials. If you have problems logging into MLC's central authentication website, please file a support request.

You can find the XFINITY Stream app on various app stores and also access everything at the XFINITY on Campus website at https://www.xfinityoncampus.com.

XFINITY on Campus Links

Students

Student Resources

The Network Services staff welcomes your questions. We are here to help. You can find out the best way to get in touch by contacting Network Services.

More Resources

Students

Purchasing Software

Instructions

Students, faculty and staff at Martin Luther College have the opportunity to purchase software at discounted rates. To do so, follow these instructions:

You will be logged into your account and can purchase any of the available software titles from that page. This includes, most importantly, Microsoft Office.

Frequently Asked Questions


What’s the catch?

There are a few things you need to keep in mind:

After a given number of days, you will no longer have access to the download of the installer or your product key. If you lose either, you will need to purchase the software again. Network Services does not and cannot keep a record of that information for you.

Do I get to keep the software?

As long as you keep the download and product key you can keep the software. As stated above, if you lose either you will need to purchase the software again.

Students

Printing

Students, Faculty, and Staff all have access to print services around campus. We utilize Novell iPrint and PaperCut to handle the print and print accounting services respectively. You can find our local installations below:

Printing is available in all computer labs on campus.

More Information

New Phones

New Phones

New VoIP Phone information

The new phone system uses what is called 'Voice over Internet Protocol' (VoIP) which means that the conversations travel over the internet. Specifically, here at MLC, these conversations travel over the same data lines that our computers and printers use. These signals are digital as opposed to the old phone system which runs over separate phone lines and uses an analog signal.

Our system is running on Asterisk which is a free and open source framework for communications applications. It has many features and is continually being improved by a worldwide community of programmers. We will utilize the applications that suit our needs. Below you will see a number of topics that will help you become familiar with the phone and some of the applications and features. Contact Jim Rathje for further information and help with your phone.

New Phones

MLC Phones

Printable quick user guide

Grandstream GXP2130

  1. Line keys
    • We have 2 line keys, you can have 2 separate conversations of which one is on hold
  2. Soft keys
    • depending on what you are doing, different menus will appear on these soft keys
  3. Menu/OK key
    • Unordered List Item displays menu of information such as call history, status, contacts, etc.
  4. Speaker
    • Allows switching between handset and speaker
  5. Volume
    • Volume control for speaker and handset
  6. Send
    • Place call after dialing number
  7. Message Waiting
    • Flashes red when there is a new voicemail
  8. Message
    • Dials your voicemail box
  9. Contacts
    • Displays your phone books. The LDAP Directory has the MLC extensions preprogrammed
  10. Hold
    • Places a call on hold
  11. Navigation keys
    • Navigate through menu options
  12. Transfer
    • Transfer call to another number or parking lot
  13. Conference
    • Use to create a 3-way conference
  14. Headset
    • Switch to headset if connected
  15. Mute
    • Mute your speaker, handset or headset
    • If pressed when you are not in a call, this places your phone in the 'do not disturb' mode and sends all call immediately to voicemail
  16. Multi-Purpose keys
    • These keys have been preprogrammed as call appearance buttons or busy lamp field (BLF) for office groups allowing you to pick up calls for each other. They are unprogrammed for indidividuals.
    • On classroom phones they have been pre-programmed as speed dial buttons for Network Services, HR, Nurse, etc.
New Phones

Dialing

Internal extension information

Faculty and staff have 3 digit extensions in the range 100-399. You can use the LDAP Directory on the phone to search for extensions of faculty and staff, or use the phone link on portal

Classrooms are all 4 digit extensions:

Local Calls

Calls to the exchanges below are considered to be local. All phones are allowed to place local calls. To place a local call dial 9 followed by the 7 digit number. (9 XXX XXXX)

Long Distance Calls

Long distance calls are only allowed on faculty and staff phones. Phones in common areas or classrooms cannot place long distance calls. No long distance access codes are needed. To place a long distance call dial 9 then 1 followed by the area code and 7 digit number. (9 1 XXX XXX XXXX)

New Phones

Voicemail

Faculty and staff phones are configured for voicemail. Phones in common areas and classrooms do not have voicemail boxes.

All voicemail messages are also emailed as a .wav file to your MLC email address. You can listen to your voicemail messages on any computer or smart device with audio capabilities. (Note- deleting the email does not delete the message from your voicemail box.)

Voicemail guide and setup

Use this printable guide

New Phones

Transferring Calls

When in an active call…

  1. Press the transfer button or the soft key labeled Transfer on the display
  2. Dial the extension number of the receiving party. (Note: dial * then the extension to send the caller directly to voicemail)
  3. Choose between the soft keys BlindTrnf (blind transfer) or AttTrnf (attended transfer)
  4. If BlindTrnf was selected, the call was transferred and you may hang up
  5. If AttTrnf was selected, the caller is placed on hold while you call the extension. Use this in a situation where you want to screen callers. If the person does not answer, press Cancel then Resume on the soft key label to be connected back with the caller. If the person does answer, press the Transfer soft key to complete the transfer, or the Split soft key to go back to the caller when the transfer is refused.
New Phones

User Control Panel

The User control panel (UCP) is a web based GUI that allows you to set up dashboards and customize widgets that allow you to view and control call events, forwarding, history, conferences, fax, and voicemail to name a few.

If you are a first time user, request access from Jim Rathje by email at rathjeja@mlc-wels.edu

To access your UCP (currently accessible only from campus) follow this link https://pbx.mlc-wels.edu/ucp/

Initial login
Adding a widget
Call Forward
Call History
Voicemail
New Phones

Call Recording

If you feel that you have a need to record conversations, contact network services for access.

Once given permission (request permission from network services), you can record any call that you are on by pressing *1 while on the call. Call recordings are accessed through your User Control Panel (UCP)

New Phones

Feature Codes

Managing Call Forwarding Feature Codes

A phone user can dial feature codes in conjunction with forwarding numbers to turn call forwarding on or off for different conditions. Forwarding numbers can be local extensions or remote phone numbers.

Code Action
*72 Activate call forward ALL - extension will not ring, call is immediately forwarded. If the call is not answered, voicemail is handled by the forwarding number i.e. cell phone voicemail
*73 Deactivate call forward ALL
*90 Activate call forward BUSY - call is forwarded if the line is busy
*91 Deactivate call forward BUSY
*52 Activate call forward NO ANSWER -extension will ring 3 times, then call is forwarded for 3 rings. If call is not answered, voicemail for the extension is engaged.
*53 Deactivate call forward NO ANSWER

Voice Mail

Voicemail can also be accessed by pressing the key with the envelope on your phone.

Code Action
*97 Access voicemail from your extension.
*98 Access voicemail from selected extension. Allows you to access your voicemail, or someone else's from any extension

Managing Do Not Disturb

This feature can also be toggled by pressing the mute button.

Code Action
*78 DND Activate
*79 DND Deactivate
*76 DND Toggle

Managing Call Recording

Code Action
*1 Toggle In-Call Recording

Information Services

Code Action
*69 Call trace
*65 Speak your extension
*60 Speaking clock

Speed Dial Programming

You can program multiple speed dial numbers on your phone. When prompted, enter the speed dial location, followed by the telephone number

Code Action
*75 Set up the speed dial location and number
*0X or *0XX Access and dial the number stored in location X or XX, etc
New Phones

Ringtones

Our phones are capable of using the default system ringtone and 3 additional ringtones that can be customized by the administrator (network services). We are currently experimenting with ringtones, trying to find professional sounding ringtones. Each of you may select any one of the four available ringtones. The video below walks you through the process.

Note: You may need to set these each day until I figure out how to keep it from resetting each day.

New Phones

Create A Phonebook

View the video below to create a phonebook of frequently called numbers. Feel free to experiment with the fields that are available. Use as many or few as you wish.

Archives

Archives

Submitting Items to Archives

MLC Archives maintains a digital inbox where digital files can be submitted so that they are able to be moved and properly maintained for future use. Here are the instructions on how to use it.

If you use the OES Client, you can submit items after logging into the OES Network on campus so that drives are mapped to your machine.

Please be sure that you are submitting copies into the Archives Inbox of any items you may need in the future. You will not be able to retrieve items from the Archives Inbox.

Having all of your archival items submitted into the Archives Inbox will allow the staff to look at the files and archive them permanently in the future.

Classroom Technology

Most classrooms at Martin Luther College are equipped with various types of technology which allow faculty, staff, students, and guests to enhance the learning experience while on campus. Below you will find various links to instructions on how to use the technology available in the rooms.

Troubleshooting

You can attempt these steps to troubleshoot some issues with the universal docking stations in most classrooms.

If none of those steps fix the issue, please contact MLC Network Services.

Classroom Technology

Using Your Personal Laptop

Most classrooms are setup specifically to allow faculty members at Martin Luther College to quickly and easily get ready for their class. This currently includes a docking station specific to the model of laptop currently in-use. However, classrooms can be setup to allow personal laptops to be used for presentations.

If you need that capability, please contact Network Services with your support request.

The following instructions commonly work across campus when a universal docking station is available.

Video Through Projector

  1. Install the appropriate driver for the universal docking station display driver for your operating system
  2. Connect the USB cable from the universal docking station to your computer (and let your operating system install any additional drivers)
  3. Turn on the projector using the white Epson remote
  4. Turn on the Epson document camera using the switch in the upper-right corner
  5. Select RGB2 on the Epson document camera to switch video to display from your laptop
  6. Use the projector remote's Source Search to select the proper source on the projector if it is not working

Audio Through Speakers

Audio is sent out through the universal docking station. When you connect the USB cable, you will also have access to the sound system in the room. You might need to change the output on your device.

  1. Control the volume using the PC knob on the wooden sound box

Internet Access

  • You will want to use the MLC Guest WLAN for internet access while on campus
  • If you do not know the current access code for registering as a guest on campus, please contact the front desk, Network Services, or talk to a faculty or staff member

If you run into issues, please stop in Network Services to ask for assistance.

Classroom Technology

Universal Docking Station Display Driver

MLC utilizes the Plugable UD-3900 Dual Display Universal Docking Station in most of the classrooms around campus.

Install the Driver

If you are coming on campus to teach or present, you will need to install the appropriate driver package for your operating system:

Install the appropriate driver, restart the machine, then connect the docking station via USB and set your display settings as needed.

Windows 10 Users

If you are using a device with a modern release of Windows 10, the drivers will often install automatically after a short while as long as you are connected to the wireless network on campus. If you run into issues, you can use the above link to install the drivers manually, but it is recommended that you let Windows 10 attempt the install automatically first.

For macOS High Sierra Users

Running macOS 10.13 High Sierra and the docking stations can cause some odd problems. First, you will probably only see your display on the projector or TV. If you try to mirror the display, it will crash the machine and you will need to unplug the docking station to get it working again.

You need to set the display to act independently (extended displays).

You can read more about the issue here. If you have installed macOS 10.13.4 - 10.13.6, the display will not work. You will either need to ask for assistance for help on bypassing the docking station or you will need to update to macOS 10.14 or newer.

Reinstall the Driver

In order to successfully remove the driver, you will need to follow these instructions (specific to Microsoft Windows right now):

  • Go to Programs and Features
  • Select and uninstall/remove any programs that mention DisplayLink
  • Download and run the DisplayLink Installation Cleaner (you will need to select the window that appears and hit Enter once or twice, be patient and follow the on-screen instructions)
  • Restart your machine
  • Download the latest driver and install it

You should now be able to connect the USB cable again and be able to utilize the docking station as needed.

Classroom Technology

Wireless Projectors

Martin Luther College has a small number of wireless projectors deployed around campus.

Miracast

Miracast is a standard for wireless connections from devices to displays. Windows 10 has built-in support for Miracast and the Surface Pro 4 supports the standard out-of-the-box. Please check the documentation for your device in order to find out how to connect to a Miracast display.

These current classrooms have built-in support for Miracast in the projectors:

Epson EasyMP Network Projection

In the following classrooms you will need to install and setup the Epson EasyMP Network Projection application in order to wireless display content:

If you have a need, please contact Network Services ahead of time in order to have the application installed.

Google Apps

Martin Luther College utilizes Google Apps for Education for email, calendaring, and some document sharing. All faculty, staff, and students have access to a personal account for their use. These pages contain information on using your MLC Google Apps account.

Google Apps Links

Google Apps

Gmail as Default

In many instances, you will need to setup your MLC Google Account as your default email account in whatever operating system you are using. However, in Chrome, another option is available by installing the Send from Gmail extension.

This extension is maintained by Google so it is safe to use.

Google Apps

Default Gmail in Chrome

Follow these steps to setup Gmail as the default email handler in Google Chrome.

  1. Visit http://gmail.com in Google Chrome and click the protocol handler icon  in your browser's address bar
  2. Make sure Allow is selected and then click Done

That's it! Now and in the future when you click on a mailto: link, it will automatically open in Gmail.

You can also view a video on how to do this on YouTube.

Google Apps

Getting Started

As a student, you will have access to private web pages on the MLC Portal through your personal MLC Account login. Throughout your enrollment as a student at MLC you will use the Portal to view grades and transcripts, as well as many other functions that will be necessary for you as a student.

Please treat your Portal password as a valuable resource. Do not share it with anyone, as it gives access to your private records. No one at MLC will ever ask for your password, so if you get email requests or requests by any other means for your password, do not supply it. This is a phishing attempt by someone to gain access to your account. You should NEVER supply your password to ANYONE, EVER! Legitimate entities do not request passwords.

Your MLC Account

Your MLC Account is used for many web properties at Martin Luther College including Portal and Moodle. Follow the instructions below to get logged in and setup.

Initial MLC Account Credentials

You should have received an email upon creation of your MLC Account. Follow the instructions in that email to retrieve your MLC Account username and set your password. If you run into issues or did not receive the setup email, please contact Network Services.

I Have Forgotten My Username and/or Password

If you have a current MLC Account but do not know your username and password, you will need to have access to the personal email address you supplied when you applied to Martin Luther College. With that account, you can visit https://sspr.mlc-wels.edu and use that email to retrieved your username and reset your password.

You can attempt the retrieval/reset multiple times using different email addresses.

If you continue to have issues, please contact Network Services.

Logging into your MLC Account

You will need to visit the MLC Portal at http://portal.mlc-wels.edu to login. You will need to click the Login link/button found near the upper-right portion of the page under the main navigation area. You can input your credentials on the resulting login page.

Once you have successfully logged in, you may be required to change your password. Your new password will need to have as a minimum 8 characters. You should get in the habit of creating strong passwords that include a combination of upper case, lower case, numbers, and symbols.

You will also be required to read and agree to the MLC Acceptable Use Policy the first time you log in.

If you are having troubles logging in the first time, please contact Network Services to receive help.

Your MLC G Suite Account

Initial MLC G Suite Account Credentials

Your MLC G Suite Account password is different than your MLC Account password. To retrieve your initial credentials, follow these steps:

  1. Log in on the MLC Portal at http://portal.mlc-wels.edu
  2. Navigate to Directory > By Person using the top navigation bar
  3. Click on the Me tab to view your directory entry
  4. Take note of your Campus E-mail address (that will be the username for your MLC G Suite Account)
  5. Click on the key to display your initial password, write it down

Your should now have your MLC G Suite Account username and password.

Logging into your MLC G Suite Account

MLC has created G Suite accounts for all students, which included Gmail accounts. Your MLC G Suite Account username is formed with your MLC Account username followed by @mlc-wels.edu, (i.e. smithjr@mlc-wels.edu). This MLC G Suite Account username will also serve as your MLC campus email address.

Note: Before you begin, it is recommended to log out of any other Gmail accounts on your computer.

To access your MLC G Suite Account (specifically Gmail), follow these instructions:

  1. Navigate to http://mail.mlc-wels.edu or http://gmail.com either directly or by using one of the many Webmail links found on various MLC web properties.
  2. A screen requesting your MLC G Suite Account username should appear. Provide the MLC email address you wrote and then click Next. Next enter the password you recorded from above and click Next again.
  3. Follow the instructions provided by Google for setting up your account (changing the password, accepting the terms, etc.).
  4. You should be good to go! Please not your new MLC G Suite Account password that you just set for future use.

While it is possible to use a different email account for your online course work than your MLC Gmail account, it is strongly recommended that you use your MLC G Suite Account since it is a “G Suite for Education” account which allows you to make use of Google Drive (including Google Docs, Sheets, Slides, Forms, etc.) which might be needed for work in some courses. Also, some MLC instructors and administrative personnel will only contact you via your MLC email address and the default email address in your Moodle profile is automatically set to your MLC email address.

If you are insistent on using your traditional email address for your online coursework, instead of your new MLC Gmail address, then please setup your MLC Gmail account so it will automatically forward any messages sent to it on to your traditional email address. Please follow these instructions from Google to setup your forward address.

If you are having issues logging into your MLC G Suite Account, please contact Network Services for assistance.

Google Apps

Leaving MLC

At this time, Network Services does not have any plans to remove your MLC Google Account. This policy may change in the future, but you should continue to have access to your MLC Google Account even when you leave campus after graduation.

However, there are reasons why you might want to move your information to a personal account in the future. Below you will find some general information on how you might do that.

Moving Your Data

Google Apps

Forgotten Password

If you cannot retrieve your password through Google's options, you can always send a support request to MLC Network Services so that they can help you.

iTutoring

This page houses troubleshooting information for students and proctors for the iTutoring work being done on campus.

Getting Started

These are the most basic steps to getting started:

  1. Find an open computer with an attached webcam.
  2. The computer should be logged into the iTutoring Novell account.
  3. Sign in at Google Hangouts with your MLC iTutoring Google username and password.
  4. Wait for the call to come in from the student.

When You Are Done

When finished, do the following:

  1. End the call.
  2. Shutdown the computer.

Troubleshooting

Setting Up WCC 221

  1. Turn on the computers with attached webcams
  2. Log into the computers using the itutoring Novell account
  3. Open Google Chrome (should be found near the bottom of the screen)
  4. Go to Google Plus and leave it at the log in page

The computer is now ready for the incoming student to use. It is usually most efficient to go around the room and perform each step on each computer before moving to the next. If you need help with the password for the itutoring Novell account, please contact Network Services.

Mobile Phones

Information about school-owned mobile phones will be added to this area.

Moodle

Martin Luther College uses Moodle as our learning management system. Many online and on-campus classes utilize this system on a daily basis.

Currently MLC has the current setup:

Moodle

Your MLC Accounts

When you are at MLC you have a couple of different accounts:

If this is your first time accessing these accounts, please read the MLC Accounts Getting Started Guide.

MLC Account

Your MLC Account is also sometimes called one of the following:

Your MLC Account is the main account that protects much of your data and information. This password will change periodcally and you will be prompted to do so when logging into Portal, Moodle, or the Novell network on campus.

What You Can Access

Frequently Asked Questions


I have changed my name but my MLC Account username matches my former name. What can I do?

At this time our policy is not to change usernames. We can update your last name in our directory server and within Moodle, but you will need to file a support request.

Please state what your former name was, what your current name is, and the best way to let you know when the work is done.

MLC G Suite Account

Your MLC G Suite Account gives you access to all of the services offered from our G Suite for Education subscription. This includes, but is not limited to:

Your MLC G Suite Account will always end with @mlc-wels.edu and should not be confused with any other personal or professional Google accounts you might have access to. :)

Password Help

Please visit the Your Passwords article for information on how to change or recover your MLC Account and/or MLC G Suite Account passwords.

Moodle

Access Your Courses in Moodle

Logging into Moodle

Once you are able to login, your Moodle home page should appear and your courses should appear below in a My courses block. If this block is missing, or some courses are missing, most likely the course instructor has not yet made that course visible to students. If you have specific questions, please contact Prof. Rachel Feld. Click on the course you wish to enter and it should appear.

Moodle

Configuring the Moodle Mobile App

Moodle offers a downloadable mobile app for many platforms. You can find links on the Moodle Mobile site.

After you have the app installed, you'll need one important piece of information:

After the app confirms that you are connecting to a Moodle site (hence the need for the /moodle at the end) the you'll be prompted or your MLC Account username and password. After that you should have access to the MLC Moodle instance via the mobile application.

WARNING: Not all features of Moodle are available through the mobile app.

Moodle

Your Passwords

At MLC you have two primary accounts to keep track of: your MLC Account and your MLC G Suite Account. This page will outline some information on passwords for those two accounts.

MLC Account

We have recently rolled-out the ability for students, faculty, and staff to request a password reset without the need to contact Network Services directly. Here is how you can do it:

Change Your Password

  1. visit the MLC Self Service Password Reset site
  2. enter your current MLC Account username and password
  3. click Login
  4. on the next page, click on Change Password
  5. follow the instructions to create your new password and then click Change Password near the bottom of the page
  6. wait for the system to complete the password change and then you are ready to go

Reset Forgotten Password

  1. visit the MLC Self Service Password Reset site
  2. click on Forgotten Password
  3. enter your personal email address and click Search
  4. an email will be sent to your personal email address (usually the email address you supplied to us when you applied)
  5. check your personal email address and either click on the link in the email or copy-and-paste the resulting code into the text field on the forgotten password site and click Check Code
  6. follow the instructions to create your new password and then click Change Password near the bottom of the page
  7. wait for the system to complete the password change and then you are ready to go

Find My Username

Because you need your MLC Username in order to reset a forgotten password, we have also supplied the ability to find out your MLC username as well.

  1. visit the MLC Self Service Password Reset site
  2. click on Forgotten Username
  3. enter your personal email address and click Search
  4. the resulting page will give you your MLC username and an email will also be sent to your personal email address

As a tip, if it is not finding your username, attempt to enter your maiden name if you have married since you last attended Martin Luther College.

Updating Recovery Email and/or Last Name

If you need to update information about yourself including your personal email address and/or your name, please submit an update to your personal by the Information Verification page on Portal. Once your request has been approved, your changes will make their way to the appropriate system.

Your personal email address is used for account information retrieval, so supplying us with an email address you will maintain access to regardless of where you are currently living or serving. Also, if possible, avoid using Yahoo or AOL accounts as they seem to have the most trouble consistently receiving emails from third party systems like our own.

Periodically Changing Your Password

Every 6 months you will be prompted to change your password. Please do so or you could be locked out of your account and need to request a password reset (following the instructions above) in order to gain access to your account again.

MLC G Suite Account

MLC offers each member of the campus family a G Suite for Education account to have and use. These accounts are provided by Google and currently have their own password functionality attached to them separate from your MLC Account.

If you have issues accessing your account, please use Google's own recovery site to attempt to recover your username and/or password. You can also find more documentation on Google's support site under the article titled Change or reset your Google Account password.

You will not be prompted to change your password unless we have reason to believe that your account has been compromised.

If you are still having issues, please file a support request with Network Services.

Printing

Students, Faculty, and Staff all have access to print services around campus. We utilize Novell iPrint and PaperCut to handle the print and print accounting services respectively. You can find our local installations below:

Printing is available in all computer labs on campus.

Printing

Print Credit

MLC uses PaperCut to handle the print credit and print resource reporting.

Logging Into Your PaperCut Account

  1. Visit http://papercut.mlc-wels.edu from an MLC-managed computer (office computer, wired faculty laptop, computer lab desktop)
  2. On the resulting page, login with your MLC username and password
  3. You are now logged in

What You Can Do

From this site you can do the following things:

  • Check your current print credit amount
  • See how many total print jobs and pages your account has printed
  • Check your resent transactions and print jobs
  • See if you have any jobs pending release
  • Find a link to submit a support request
  • Log out

Adding Print Credit

Please stop in at Network Services during our open hours to have someone add print credit to your account. We currently accept the following payment types for print credit:

  • Cash
  • Check

Troubleshooting

  • If you cannot log in, or have forgotten your password, please file a support request
  • If your jobs are not printing, it is possible that you are out of print credit
    • See above for how to add print credit to your account
Printing

Printing Overview

The purpose of this page is to give a “10,000 foot” overview of how printing works on campus. This is mainly for informational purposes.

What Happens to Your Print Job

  1. Your computer submits a job to iPrint with the name of the printer you want to print to, your computer or Novell username
  2. iPrint submits the job to PaperCut for approval based on the username attached and the print job type (color, duplex, etc.)
    1. The print job is now being held by iPrint until it hears back from PaperCut
  3. PaperCut now checks the print job
    1. It checks if the username is in the system, how much the print job “costs”, and if the person has the needed print credit available to complete the job
    2. If PaperCut fails a check, it will cancel the job on iPrint and nothing will print
  4. If iPrint gets the “all clear” from PaperCut, then the print job is released to the printer you chose and is printed
Printing

Print Troubleshooting

Here are some simple things to check if printing is not working as you would expect or hope.

  • Are you printing to the printer you expect? Some machines have more than one printer installed. Check to make sure that the proper printer is selected from the print dialog and that you know where that printer is located.
  • Can PaperCut know who you are? PaperCut will get sent your computer's username or your Novell username depending on whether you are logged into the Novell Client or not. If PaperCut is receiving the wrong username for any reason, then the print job can fail.
  • Do you have enough print credit to print the current job? Greyscale pages are $0.05/page and color pages are $0.25/page. You need to have that print credit available before you send the print job for it to be successful. It will not print a partial job.
  • Something else maybe? Have no clue what is going on? File a support request with Network Services and describe what happened as clearly and completely as you can so that we can take a look into it.

Portal

The MLC Portal acts as the Student Information System for Martin Luther College. Network Services developers and maintains Portal to serve the needs of many different constituencies on campus. If you have any questions or feature requests, please contact Network Services so that they can start that process.

Below you will find many help articles about using Portal.

Portal

Logging Into Portal

To log into the MLC Portal, go to http://portal.mlc-wels.edu and input your login credentials in the upper left area of the page. Your initial login credentials are as follows:

Remember, these login credentials are only for your initial login the first time you use your MLC Account. After that, you will be required to change your password periodically. You can always view our current password policy to see what the password requirements are on campus.

You will also be required to read and agree to the MLC Acceptable Use Policy on at least the first occasion you login.

Still Having Trouble?

If you are still having issues, you can always contact Network Services for help.

Portal

Finding Your Initial Google Apps Password

Here are the steps to find your initial Google Apps password:

  1. login at http://portal.mlc-wels.edu
  2. navigate to Directory > By Person in the left sidebar or top dropdown menus
  3. select the Me tab on the resulting screen (the Me tab will only show up if you are logged in)
  4. click Retrieve Password next to your campus email address and your initial password will be displayed

You will need to change your password the first time you log into your MLC Google Apps account. This initial password is only useful the first time you log into your MLC Google Apps account.

Website Documentation

General Information

Website Documentation

Website Style Guide

The following documents comprise the MLC Web Style Guide for writers. Basically, MLC uses the Northwestern Publishing House Style Guide and Dictionary with additions specific to MLC.

The recommended way to use these guides is this way:

  1. look to the MLC House Style Guide
  2. look to the Northwestern Publishing House Dictionary for quick-look items
  3. look to the Northwestern Publishing House Style Guide for additional items
  4. use your judgement/look at other parts of the website/ask the MLC editor

MLC Specific Files

Northwestern Publishing House Style Guide

Website Documentation

Subsites

Subsites are the individual areas of the website that web editors have control over. The easiest way to think of a subsite is that it is a small, autonomous website that lives on top of the create WordPress installation. Most often, a subsite will be specific to one part of the college's work.

So http://mlc-wels.edu/library will be a subsite. So is http://mlc-wels.edu/network-serivces or http://mlc-wels.edu/graduate-studies. Someone who has editing privileges for the Library subsite does not necessarily have privileges for the Graduate Studies subsite.

They help us logically separate areas of the website along with providing a framework for permissions.

Styling

When creating your subsite, start with the least amount of design and then work forward. This means start with:

WordPress is really great at those two things. From there, work on the text and images you are using. After that is complete, continue to work on the text. When you are finally really REALLY happy with your text, have someone else take a look at it. When that is all said and done, it might be time to look at adding some visually-interesting widgets or color.

Remember, less is almost always more. Doing the least amount of work is preferable than starting with too much. Look for ways to clearly communicate using text and images first and only after that has failed (or you are EXTREMELY happy with what you have) is it time to look into what you might be able to do with the Advanced Editor.

Website Documentation

Subsite Standard Layout

For most other pages within a subsite (besides the initial landing page), you must follow the standard layout.

The Standard Layout

The standard layout is made up of the following:

  • Page title above the content (pulled from the name of the page within WordPress)
  • Content area below the page title (on the left-hand side)
  • Navigation area for the subsite at the top of the right-hand column
  • Contact Us and Directory will be the final two links in your sub-navigation menu (if applicable)
  • No full-width widgets from the Advanced Editor

Subsite Navigation

Along with that, the navigation will be handled in the following way:

  • Name of the subsite will be on the top of the navigation (e.g. Library for the Library's subsite)
  • Navigation items can be no more than three deep (otherwise it starts to look very messy)
  • You can choose to have the navigation created automatically or to create custom menus (recommendation is for custom menus)
  • The first link in the navigation will be Home and will link back to the landing page for the subsite
  • The last two links will be Directory and/or Contact Us (if appropriate)

A Directory and Contact Us link will only be provided if it is meaningful for the area of the website. Contact Us is meant mainly for contact information specific to a department/office and not to individuals within that office.

Customization Opportunities

Besides having complete control over the content within your subsite, you can also add widgets below the mandated navigation for the subsite.

Website Documentation

Subsite Landing Pages

As a web editor you have the ability to create a landing page for each subsite. A landing page is nothing more than a page with a simplified styling using widgets to create a unique layout for that specific subsite. Here are some guidelines for creating your landing page.

Creating A Landing Page

  1. Create a new Page (name it something that you will remember)
  2. Go into the Enfold Theme settings
  3. Choose your newly created page under Frontpage Settings (and click Save All Settings)
  4. Edit the page you created at the start
  5. Change Sidebar Settings to No Sidebar
  6. Change Title Bar Settings to Hide both
  7. Save your page

Now you are free to use the Advanced Layout Editor to setup your landing page the way you like.

Items Each Landing Page Needs

Everything else is up to you but you will need a title and some sort of navigation so that visitors are able to get to the information they need. There are a number of options for navigation, so you are free to play around with those. Remember, pages in your subsite besides the landing page will be required to follow the standard layout.

Helpful Hints

Website Documentation

Setting Up A New Subsite

This includes naming conventions, setting up ACLs, applying theme, and setting up menus.

Creating a New Subsite

  • tagline needs to be Martin Luther College

Applying the Theme

  • log into the subsite dashboard
  • go to Appearance > Themes and activate the MLC Theme theme
  • click on Customize or select MLC Theme from the sidebar (if you are not taken there already)
  • click on Import/Export within the MLC Theme Theme Options page
  • click on Upload Theme Settings File
  • upload mlc_theme-settings-2016-2-12-v1.txt and click on Insert Settings File
  • click on Theme Options and then choose the correct frontpage within Frontpage Settings
  • click the Save all changes button
  • check the site to see if the theme was successfully applied

After that is complete, note any issues with the styling that will need to be taken care of.

Importing Menus

Importing Menus

  • go to Appearance > Menus
  • delete any menus titled Action Links, Main Menu, Tools, and/or Resources
  • select Tools > Import, then click on WordPress
  • upload menus.wordpress.2016-03-07.xml

That's it! The menus should now be uploaded.

Main Menu

  • set About, Academics, Admissions, Arts, Athletics, and Donate as Mega Menu (check Use as Mega Menu box)
  • check This column should start a new row for About > About, Academics > Academics, Admissions > Admissions, Arts > Arts, and Donate > MLC Day
  • enable as MLC Theme Main Menu at bottom
  • click Save Menu
  • select Action Links menu from Appearance > Menus
  • select MLC Theme Secondary Menu near bottom in Theme locations
  • click Save Menu

Socket Menu

  • select Socket Menu menu from Appearance > Menus
  • select MLC Theme Footer Menu near bottom in Theme locations
  • slick Save Menu

Setting Up the Footer

Footer - column 1

Text - No Title

<div class="noLightbox textaligncenter nomobile">
<a href="http://mlc-wels.edu">
<img src="https://mlc-wels.edu/wp-content/themes/mlc/images/mlc-logo-white.png" alt="Martin Luther College Seal" width="302" height="177" />
</a><br /><br /><br /><br />
 
<a href="http://wels.net/" target="_blank">
<img src="https://mlc-wels.edu/wp-content/themes/mlc/images/wels-logo.png" alt="WELS: Christ's Love, Our Calling" width="150" height="51" />
</a></div>

Footer - column 2

Custom Menu - Resources

Make sure you give it the title of Resources.

Footer - column 3

Custom Menu - Tools

Make sure you give it the title of Tools.

Footer - column 4

Text - Connect

  • check Automatically add paragraphs
<strong>Martin Luther College</strong>
1995 Luther Court
New Ulm, MN 56073
1 (507) 354-8221
 
<strong>Need Help?</strong> <a href="https://mlc-wels.edu/contact" title="Click here to request information">Request Information</a>
 
[av_font_icon icon='ue8f4' font='entypo-fontello' style='' caption='' link='manually,https://www.facebook.com/mlcwels' linktarget='_blank' size='50px' position='left' color='#e1e1e1'][/av_font_icon] [av_font_icon icon='ue8f2' font='entypo-fontello' style='' caption='' link='manually,http://twitter.com/connect2mlc' linktarget='_blank' size='50px' position='left' color='#e1e1e1'][/av_font_icon] [av_font_icon icon='ue8f0' font='entypo-fontello' style='' caption='' link='manually,http://vimeopro.com/martinluthercollege/promotional-videos' linktarget='_blank' size='50px' position='left' color='#e1e1e1'][/av_font_icon] [av_font_icon icon='ue909' font='entypo-fontello' style='' caption='' link='manually,http://instagram.com/martinluthercollege' linktarget='_blank' size='50px' position='left' color='#e1e1e1'][/av_font_icon]

Text - no title

<a href="https://mlc-wels.edu/streams" class="noLightbox">
<img src="https://mlc-wels.edu/wp-content/themes/mlc/images/mlc-tv.jpg" alt="MLC TV Streaming Video" class="border" />
</a>

"Little Things"

Setting Changes

General

  • go to Settings > General
  • change Tagline to Martin Luther College
  • change Timezone to Chicago
  • change Week Starts On to Sunday
  • click Save Changes

Discussion

  • go to Settings > Discussion
  • uncheck Allow link notifications from other blogs (pingbacks and trackbacks) on new articles and Allow people to post comments on new articles in Default article settings
  • select Gravatar Logo as Default Avatar
  • click Save Changes
Website Documentation

Post-Launch Tweaks

Website 2016.1


New Enfold Styles

There will be a new style file to upload to each subsite and enable with some style tweaks to make everything a little more readable. This will include removing the strong styling from the quick CSS because it has been moved to the overall CSS file for the entire site.

Please make certain to set the following:

Take note of what they were set to before you apply the styling.

Main Menu Changes

Will be uploading a new main menu structure, there are many changes to make.

Website Documentation

Directory Subsite

Pictures

  • Should be a headshot of only the individual
  • The head of the individual should be centered (as much as possible)
  • Image size should be (in pixels) 255×300 or 510×600 to match the rest of the images
  • All images should be saved as JPEGs (*.jpg or *.jpeg)
Website Documentation

Working with Documents

Working with WordPress and document files (think PDFs, Word documents, etc.) can be little disconcerting. You will find some simple instructions on this page to keep in mind when you want to load files for users to download.

What Format

Basically, it comes down to this:

  • Can the information be easily put into a webpage? If so, make it a webpage.
  • If it is a document that is not meant to be changed by the user, then use PDF.
  • If it is a document that is meant to be changed by the user, then use a Word document or appropriate editable format.

Those are simplistic terms, but you get the idea. Start by deciding if it could be a webpage, then if it should, and if it falls through … then choose your document format.

Where Does It Live?

In Plone it was easy to link directly to a document and just replace it in the future, preserving the URL so that anyone can have access to the latest document in the future just by virtue of changing the underlying file. However, WordPress does not have an easy or preferred way to do this, so a person needs to think about where the document needs to live and how it will be presented.

Documents should be linked to from a page that contains information about the document (context around why it is important, what a person can do with it, etc.), and then anytime someone needs to link to a specific document, they should be linking to that page with the context.

Example

You want to link to the Single Major Early Childhood Education program plan. It might be tempting to link to the PDF directly, but the next time that program plan changes and a new one is uploaded, that link will be bad and your user will get a 404 error message.

The better option is to use some verbiage similar to “You can find the single major Early Childhood Education program plan on the Program Plans page” and link the words “Program Plans page” directly to the Program Plans page. That way when a new program plan is uploaded, that link will still be accurate.

Uploading Documents

There are two options for uploading media (the end result is the same):

  • Through the WordPress Media Library (found under Media on the sidebar of your dashboard).
  • Through the Add Media button within the editing interface.

In each case, the object is to upload the file(s) you want to use and then link them within a page or post.

Upload Using Media Library

  • Log into the dashboard of your WordPress subsite
  • Click on Media on the sidebar
  • Click Add New on the resulting page
  • Drag-and-drop files into the area where indicated or click Select Files and find the documents you want to upload

Now your files are uploaded into the Media Library of your WordPress subsite.

Upload Using Editing Interface

  • Log into the dashboard of your WordPress subsite
  • Edit a page or post (either an existing page/post or a new one)
  • Click the Add Media button on the editing toolbar
  • Select the Upload Files tab on the resulting popup
  • Drap-and-drop files into the area where indicated or click Select Files and find the documents you want to upload

Now your files are uploaded into the Media Library of your WordPress subsite.

Inserting Documents

Now that the files are uploaded, here are the basic steps to inserting links to documents within a page or post.

  • Edit a page or post (either an existing page/post or a new one)
  • Click the Add Media button on the editing toolbar
  • From the Media Library tab, choose the document you want to link to (which should already be uploaded, for follow steps above)
  • When the item is selected, give it a Title (which will end up being the words that are linked in the end)
  • Click Insert Into Page to have it added to the page/post you were working on
  • Do it over again for each of the other documents

That's it! Now when you publish your page/post, you will find that there is link and that clicking it will open/download your document.

Potential Problems

  • The Title attribute of a document is important because it directly controls what words will be linked within the page/post you are working on. Always check to make sure the title is meaningful and will help the user understand what they are clicking.
  • Every time you upload a document, it is stored in a folder that is tied to the date it is uploaded. There is no way to overwrite a file, you will need to upload a new file and link to that instead. You can always go through the Media Library and delete old files that are no longer useful.
Website Documentation

Linking to Other Subsites

A current list of subsites for the campus website are available in two different areas:

Website Documentation

Adding Events to the Homepage

This documentation will help you add events to the feed on the homepage and the calendar of events found at http://mlc-wels.edu/calendar as well.

From the Events section of the dashboard your can also add information about different Venues, Organizers, and Event Categories that are used often.

Website Style Guide

The following documents comprise the MLC Web Style Guide for writers. Basically, MLC uses the Northwestern Publishing House Style Guide and Dictionary with additions specific to MLC.

The recommended way to use these guides is this way:

  1. look to the MLC House Style Guide
  2. look to the Northwestern Publishing House Dictionary for quick-look items
  3. look to the Northwestern Publishing House Style Guide for additional items
  4. use your judgement/look at other parts of the website/ask the MLC editor

MLC Specific Files

Northwestern Publishing House Style Guide

Wireless on Campus

Wireless on Campus

Wireless on Campus

Martin Luther College maintains three wireless networks throughout the main campus and the Early Childhood Learning Center:

MLC Guest WLAN

The MLC Guest WLAN is the wireless network found throughout campus for those who are not currently a student, faculty member, or staff member at Martin Luther College. It does require the acceptance of terms and conditions for use along with a passcode. If you have need of the passcode, please contact Network Services or ask faculty or staff member.

MLC Academic WLAN

The MLC Academic WLAN is meant for use by faculty and staff at Martin Luther College and requires that person's MLC Account credentials along with a registered device. If you think you need to have access to this network, please contact Network Services.

MLC Student WLAN

The MLC Student WLAN is meant for use by current students at Martin Luther College and requires a registered device (see the informational page specific to the MLC Student WLAN for instructions) and a current MLC Account username and password. If you are having issues connecting to this network, please contact Network Services.

Wireless on Campus

MLC Guest WLAN

The MLC Guest WLAN is the main wireless network on campus for guests on campus. It is an open network that requires users to register via a captive portal before users are able to access the Internet. The MLC Guest WLAN has access to a limited number of campus-specific web properties, so internal users should instead log into the MLC Academic WLAN or MLC Student WLAN.

Who Can Connect

This is open to guests, faculty, staff, and students to connect to and use at any time. You do not need to have your device registered in the past, or have a campus-owned device either.

Guests will need to have a passcode (which can change periodically). Please contact the front desk or talk with another member of the campus for the current passcode. They will need to log into the MLC Portal and then visit Portal > Information > Network Guest Codes to retrieved the current passcode.

How To Connect

Any computing device with a web browser and a wireless network adapter are able to connect to the MLC Guest WLAN wireless network. The following instructions will help you get started.

  1. Connect To the MLC Guest WLAN with your computing device and open a web browser.
  2. Read the Acceptable Use Policy, scroll to the bottom of the screen and click on the “I agree” button to proceed.
  3. Choose who you are.
  4. Guest: Please enter your full name and the passcode you received from someone on the faculty or staff of Martin Luther College.
  5. MLC User: Please enter your MLC Account username and password.
  6. You now have access to the internet for a 24 hour period as a guest or 7 days as an MLC user.

If, at any point, you have any issues. Please stop by Network Services on the second floor of the Wittenberg Collegiate Center.

Problems

I do not know the passcode needed as a guest.

Guests will need to have a passcode (which can change periodically). Please contact the front desk or talk with another member of the campus for the current passcode. They will need to log into the MLC Portal and then visit Portal > Information > Network Guest Codes to retrieved the current passcode.

I cannot get the captive portal page to come up.

Often this is an issue when the device's DNS settings are not being set automatically by our internal systems. This can happen if you (or your network admin at your school or work) have set the DNS servers manually, or there is an issue with your device.

Either reset your DNS settings or contact Network Services.

Wireless on Campus

MLC Academic WLAN

Who Can Connect

In order to connect to the MLC Academic WLAN, you need two things:

  • a current MLC Account with authorization to connect
  • a device that is registered on the MLC Academic Network

This allows Network Services to restrict who can attach to the network and which of their devices. If you have the need to be able to connect to the MLC Academic WLAN, please stop in and talk with Network Services.

How To Connect

Connecting should be as easy as selecting the network, entering your MLC Account username and password when prompted, and accepting the certificate offered by the RADIUS server on campus. What order those things happen in is dependent on your computer, but all of those things will need to happen.

Problems

What happens when I change my MLC Account password?

When you change your MLC Account password, your Windows 10 machine will not prompt you to change your password that you use to connect to the MLC Academic WLAN. This causes your computer to not successfully connect to the network. Here are the steps to fix that (and we are working on a more permanent fix).

  1. click on the wireless network icon in the lower-right of the screen
  2. select Network setting
  3. choose Manage known networks
  4. choose MLC Academic WLAN
  5. click Forget

After that, you can connect to the MLC Academic WLAN as before.

I am using a Chromebook, Chrome OS, a Linux distribution, or some other operating system!

You are going to have to do more manual setup to get things working. Here are some settings you can look for!

  • EAP method: PEAP
  • EAP Phase 2 authentication: Automatic or MSCHAPv2
  • Server CA certificate: Do not check/validate

Then use your MLC Account username and password from there.

Wireless on Campus

MLC Student WLAN

Who Can Connect

The MLC Student WLAN is meant for use by currently-enrolled students at Martin Luther College with a currently-active MLC Account.

How To Connect

To successfully connect to the MLC Student WLAN, you will first need to connect and register on the MLC Guest WLAN. You will also want to wait a couple of minutes before attempting to connect to the MLC Student WLAN

After you have successfully registered your machine above, then do the following:

  • On your device, choose the MLC Student WLAN from the list of available wireless networks.
  • You should be prompted for some account credentials, use your MLC Account credentials to log into the network.
  • Wait to be connected!

That is, often, as simple as it needs to be. These instructions have been tested on Windows 7, Windows 10, Apple macOS El Capitan, and iOS 9. Future versions of those operating systems will also be verified.

Problems

I just changed my MLC Account password and cannot connect!

Some operating systems (Windows 10 has been known to have issues) will not prompt you to change the saved password when connecting after you have changed your password. You will need to remove that saved account and reconnect. Here are some simple instructions:

  1. click on the wireless network icon in the lower-right of the screen
  2. select Network settings
  3. choose Manage Wi-Fi settings
  4. scroll to the bottom of the page that pops up select MLC Student WLAN
  5. click Forget

Then follow the connection instructions above.

I am using a Chromebook, Chrome OS, Android, a Linux distribution, or some other operating system!

You are going to have to do more manual setup to get things working. Here are some settings you can look for!

  • EAP method: PEAP/Protected EAP
  • EAP Phase 2 authentication: Automatic or MSCHAPv2
  • Server CA certificate: Do not check/Do not validate/No CA certificate is required or leave as Default
  • Identity: your MLC Account username
  • Password: your MLC Account password
  • Anonymous Identity: leave blank

Then use your MLC Account username and password from there.

There are often other words used depending on the specific operating system you are using. Feel free to contact Network Services if you have questions. Also, some devices do not support WPA2 Enterprise authentication methods, so check with your manufacturer.

I just cannot seem to connect.

There are a number of reasons that this might happen, so often the best option is to contact MLC Network Services so that they can look into any account issues you might be having.

Also, make certain to register on the MLC Guest WLAN before attempting to connect to the MLC Student WLAN.

Environmental Services

Environmental Services is responsible for facility and grounds maintenance and safety.

Environmental Services

Work Orders

Please visit https://help.mlc-wels.edu/books/environmental-services/page/work-orders for up-to-date information.

Network Services

Network Services

Windows 10 Upgrade Information

On July 29, 2015 Microsoft released the latest version of their main desktop operating system, Windows 10. This upgrade is being presented to customers as a free upgrade for Windows 7, 8, and 8.1 users. However, at this time, it is NOT recommended to accept this upgrade for school-owned computers.

Current Issues

Here are the lists of current issues we know of in regards to Windows 10 and services offered by MLC Network Services:

  1. Novell Client 2 SP4 for Windows (IR1) has been released and is the first version compatible with Windows 10. Our current Novell network requires you to uninstall the current Novell Client and install the latest version (AT LEAST Novell Client 2 SP4). Even after doing this, you will see a red X on top of each mapped drive. Novell is aware of this issue and will release a fix as soon as they can.
  2. Novell Client 2 SP4 for Windows (IR1) has been released and is the first version compatible with Windows 10. If you computer falls asleep, sometimes it will not allow you back into your user account (it will just sit there and spin with the new, pretty cursor).
  3. Newest iPrint update fixes this issue as of 2015-10-01! Our printing service is not currently compatible with Windows 10. You will need an updated version of the iPrint Client before you can print using Windows 10.
  4. We are investigating issues with our currently-offered antimalware/antispyware package from Microsoft.
  5. We do not know what incompatibilities there might be wth Smart Notebook or other corresponding software.

We are planning on migrating to Windows 10 as soon as we have our heads around the issues listed above (along with some more that are specific to deployment and management).

If you have upgraded to Windows 10 and are having issues, please contact our office so that we can try and help you as soon as possible.

Workarounds

Network Services

2018 WELS MN District Convention Tech Information

These instructions will help you use the technology services available on campus during the 2018 WELS Minnesota District Convention being held at Martin Luther College in New Ulm, MN from June 12-14, 2018.

Guest Wireless Access

Guest wireless access is available in all public areas, including the gymnasium, classroom buildings, and dorm lobbies (but not dorm rooms even though we are working on this deployment right now). To connect, you will want to follow these steps:

  • Choose the MLC Guest WLAN as the wireless network for your device.
  • Open a web browser (if your device has not already) and attempt to navigate to a site.
  • You should be taken to MLC's registration server (lovingly called Reggie). Scroll to the bottom and accept the acceptable use policy.
  • Choose Guest User and use sprinter (all lowercase) as the passcode when prompted. Please also include your full name where prompted. Continue forward.

You should now have access to the MLC Guest WLAN for the next 24 hours. If you have an active MLC Account, please use that login option instead to received 7 days of access.

Guest Network Access in Dorms

For those staying in the dorms, you can also have guest network access while on campus. Follow these steps to register your device while plugged into one of the wired Ethernet jacks in your dorm room:

  • Connect your device to one of the wired Ethernet jacks provided in your room. You might need to hunt for it, and you will need a Ethernet cable (which can be purchased from Walmart if you do not have one).
  • Open a web browser (if your device has not already) and attempt to navigate to a site.
  • You should be taken to MLC's registration server (lovingly called Reggie). Scroll to the bottom and accept the acceptable use policy.
  • Choose Guest User and use sprinter (all lowercase) as the passcode when prompted. Please also include your full name where prompted. Continue forward.

You will need to be patient as the network switches might need to switch you to the proper network in order to do this. If you are having some issues, please restart your machine and attempt to register again.

Contact Network Services

If you are having issues, please contact MLC Network Services at (507) 233-9100, visit us on the 2nd floor of the WCC, or email us at support@mlc-wels.edu.

Network Services

Getting Started

As a student, you will have access to private web pages on the MLC Portal through your personal MLC Account login. Throughout your enrollment as a student at MLC you will use the Portal to view grades and transcripts, as well as many other functions that will be necessary for you as a student.

Please treat your Portal password as a valuable resource. Do not share it with anyone, as it gives access to your private records. No one at MLC will ever ask for your password, so if you get email requests or requests by any other means for your password, do not supply it. This is a phishing attempt by someone to gain access to your account. You should NEVER supply your password to ANYONE, EVER! Legitimate entities do not request passwords.

Your MLC Account

Your MLC Account is used for many web properties at Martin Luther College including Portal and Moodle. Follow the instructions below to get logged in and setup.

Initial MLC Account Credentials

You should have received an email upon creation of your MLC Account. Follow the instructions in that email to retrieve your MLC Account username and set your password. If you run into issues or did not receive the setup email, please contact Network Services.

I Have Forgotten My Username and/or Password

If you have a current MLC Account but do not know your username and password, you will need to have access to the personal email address you supplied when you applied to Martin Luther College. With that account, you can visit https://sspr.mlc-wels.edu and use that email to retrieved your username and reset your password.

You can attempt the retrieval/reset multiple times using different email addresses.

If you continue to have issues, please contact Network Services.

Logging into your MLC Account

You will need to visit the MLC Portal at http://portal.mlc-wels.edu to login. You will need to click the Login link/button found near the upper-right portion of the page under the main navigation area. You can input your credentials on the resulting login page.

Once you have successfully logged in, you may be required to change your password. Your new password will need to have as a minimum 8 characters. You should get in the habit of creating strong passwords that include a combination of upper case, lower case, numbers, and symbols.

You will also be required to read and agree to the MLC Acceptable Use Policy the first time you log in.

If you are having troubles logging in the first time, please contact Network Services to receive help.

Your MLC G Suite Account

Initial MLC G Suite Account Credentials

Your MLC G Suite Account password is different than your MLC Account password. To retrieve your initial credentials, follow these steps:

  1. Log in on the MLC Portal at http://portal.mlc-wels.edu
  2. Navigate to Directory > By Person using the top navigation bar
  3. Click on the Me tab to view your directory entry
  4. Take note of your Campus E-mail address (that will be the username for your MLC G Suite Account)
  5. Click on the key to display your initial password, write it down

Your should now have your MLC G Suite Account username and password.

Logging into your MLC G Suite Account

MLC has created G Suite accounts for all students, which included Gmail accounts. Your MLC G Suite Account username is formed with your MLC Account username followed by @mlc-wels.edu, (i.e. smithjr@mlc-wels.edu). This MLC G Suite Account username will also serve as your MLC campus email address.

Note: Before you begin, it is recommended to log out of any other Gmail accounts on your computer.

To access your MLC G Suite Account (specifically Gmail), follow these instructions:

  1. Navigate to http://mail.mlc-wels.edu or http://gmail.com either directly or by using one of the many Webmail links found on various MLC web properties.
  2. A screen requesting your MLC G Suite Account username should appear. Provide the MLC email address you wrote and then click Next. Next enter the password you recorded from above and click Next again.
  3. Follow the instructions provided by Google for setting up your account (changing the password, accepting the terms, etc.).
  4. You should be good to go! Please not your new MLC G Suite Account password that you just set for future use.

While it is possible to use a different email account for your online course work than your MLC Gmail account, it is strongly recommended that you use your MLC G Suite Account since it is a “G Suite for Education” account which allows you to make use of Google Drive (including Google Docs, Sheets, Slides, Forms, etc.) which might be needed for work in some courses. Also, some MLC instructors and administrative personnel will only contact you via your MLC email address and the default email address in your Moodle profile is automatically set to your MLC email address.

If you are insistent on using your traditional email address for your online coursework, instead of your new MLC Gmail address, then please setup your MLC Gmail account so it will automatically forward any messages sent to it on to your traditional email address. Please follow these instructions from Google to setup your forward address.

If you are having issues logging into your MLC G Suite Account, please contact Network Services for assistance.

Network Services

Your MLC Accounts

When you are at MLC you have a couple of different accounts:

  • MLC Account
  • MLC G Suite Account

If this is your first time accessing these accounts, please read the MLC Accounts Getting Started Guide.

MLC Account

Your MLC Account is also sometimes called one of the following:

  • Portal Account
  • Moodle Account
  • Novell Account
  • eDirectory Account

Your MLC Account is the main account that protects much of your data and information. This password will change periodcally and you will be prompted to do so when logging into Portal, Moodle, or the Novell network on campus.

What You Can Access

Frequently Asked Questions

I have changed my name but my MLC Account username matches my former name. What can I do?

At this time our policy is not to change usernames. We can update your last name in our directory server and within Moodle, but you will need to file a support request.

Please state what your former name was, what your current name is, and the best way to let you know when the work is done.

MLC G Suite Account

Your MLC G Suite Account gives you access to all of the services offered from our G Suite for Education subscription. This includes, but is not limited to:

  • Gmail
  • Google Calendar
  • Google Sites
  • YouTube
  • Google Plus
  • Google Classroom
  • Google Groups

Your MLC G Suite Account will always end with @mlc-wels.edu and should not be confused with any other personal or professional Google accounts you might have access to. :)

Password Help

Please visit the Your Passwords article for information on how to change or recover your MLC Account and/or MLC G Suite Account passwords.

Network Services

Your Passwords

At MLC you have two primary accounts to keep track of: your MLC Account and your MLC G Suite Account. This page will outline some information on passwords for those two accounts.

MLC Account

We have recently rolled-out the ability for students, faculty, and staff to request a password reset without the need to contact Network Services directly. Here is how you can do it:

Change Your Password

  1. visit the MLC Self Service Password Reset site
  2. enter your current MLC Account username and password
  3. click Login
  4. on the next page, click on Change Password
  5. follow the instructions to create your new password and then click Change Password near the bottom of the page
  6. wait for the system to complete the password change and then you are ready to go

Reset Forgotten Password

  1. visit the MLC Self Service Password Reset site
  2. click on Forgotten Password
  3. enter your personal email address and click Search
  4. an email will be sent to your personal email address (usually the email address you supplied to us when you applied)
  5. check your personal email address and either click on the link in the email or copy-and-paste the resulting code into the text field on the forgotten password site and click Check Code
  6. follow the instructions to create your new password and then click Change Password near the bottom of the page
  7. wait for the system to complete the password change and then you are ready to go

Find My Username

Because you need your MLC Username in order to reset a forgotten password, we have also supplied the ability to find out your MLC username as well.

  1. visit the MLC Self Service Password Reset site
  2. click on Forgotten Username
  3. enter your personal email address and click Search
  4. the resulting page will give you your MLC username and an email will also be sent to your personal email address

As a tip, if it is not finding your username, attempt to enter your maiden name if you have married since you last attended Martin Luther College.

Updating Recovery Email and/or Last Name

If you need to update information about yourself including your personal email address and/or your name, please submit an update to your personal by the Information Verification page on Portal. Once your request has been approved, your changes will make their way to the appropriate system.

Your personal email address is used for account information retrieval, so supplying us with an email address you will maintain access to regardless of where you are currently living or serving. Also, if possible, avoid using Yahoo or AOL accounts as they seem to have the most trouble consistently receiving emails from third party systems like our own.

Periodically Changing Your Password

Every 6 months you will be prompted to change your password. Please do so or you could be locked out of your account and need to request a password reset (following the instructions above) in order to gain access to your account again.

MLC G Suite Account

MLC offers each member of the campus family a G Suite for Education account to have and use. These accounts are provided by Google and currently have their own password functionality attached to them separate from your MLC Account.

If you have issues accessing your account, please use Google's own recovery site to attempt to recover your username and/or password. You can also find more documentation on Google's support site under the article titled Change or reset your Google Account password.

You will not be prompted to change your password unless we have reason to believe that your account has been compromised.

If you are still having issues, please file a support request with Network Services.

Network Services

Mobile Phones

Information about school-owned mobile phones will be added to this area.

Network Services

Adding Languages & Keyboards

Our campus utilizes a number of extra language keyboards for various classes. Below you will find instructions on how to add additional language keyboards to your computer.

Windows 8/8.1


Adding

Using

Windows 7


Adding

Using

OS X


Adding

Using

Network Services

Spyware & Malware

Malware is the single largest source of problems for students (and faculty!) who bring their machines to us for repair.

Spyware, rootkits, and trojans are waiting to infect your system. While you can never completely protect yourself, we strongly encourage preventitive maintenance. Using these utilities regularly will go a long way towards keeping your system clean.

Also, please check for updates to your operating system and any software you have on your machine. Quite often, those updates plug security holes which spyware and malware can exploit in order to infect your machine.

If you notice strange behavior, don't be afraid to ask for help. Generally, the longer you wait, the more difficult malware is to remove.

Pay Utilities

Free Utilities

Network Services

Filr

Micro Focus Filr is a service offered by MLC Network Services to give students, faculty, and staff access to their files stored on the campus file servers wherever they are … on (almost) whatever device they want!

Here are some other resources about Filr to look at:

The Basics

You'll need to know what your MLC Account login credentials are, so have those handy. When you are ready, then do the following:

That's it! You are now logged into MLC's Filr instance and can take a look around. Here is a brief look at what you have access to:

My Files

This is a look at your personal files stored on campus. You can find WINDATA, which is also know as the I: drive, where you have been storing things when logged into the campus network. You can also create folders and add new files as well. Click around into folders, on files, download files, view information, and much more!

Shared with Me

Sharing is one feature of Filr, so you can share files with those a part of the campus family. This is where you will find the files that have been shared with you from other people.

Share by Me

Here you can find all of the files you have shared with me. Check to see who you have shared them with, what their status is, and share new files as well.

Net Folders

Here are the folders usually found in the Groups folder, or the G: drive. These folders are shared with many individuals and need to be explicitly setup but Network Services. If you feel you are missing access to key folders and files here, please contact Network Services so that they can look into it.

Filr Applications

Filr is not just a website, it is also a number of applications available on a number of computing platforms to give you access to your files from a number of devices.

Desktop Applications

Filr is available for Microsoft Windows and Apple OS X. This application provides access directly from your computer wherever you have an internet connection. You are then able to download those files explicitly, or access them only the you need them.

To install the application, do this:

That's it. Follow the instructions from there. The one piece of information you will need is the site URL:

Otherwise, it is pretty straight forward.

Password Changes

When your MLC Account's password is changed, you also need to change the password for Filr or else it will not work properly. Often this will mean that all of your files will not show up and that files will not be synchronized back to the server or changes moved either. Here are some basic steps to change your password on the desktop applications:

  1. Right-click on the Filr icon in the status bar
  2. Click on Logout
  3. Right-click on the Filr icon in the status bar
  4. Click on Login
  5. Enter the new password when prompted

You will need to be connected to the internet for this to work properly. If you continue to run into issues, please contact Network Services.

Mobile Applications

You can find the Filr app on your mobile app stores for iOS, Android, and Windows Phone. Visit those app stores and search for Filr to download and install.

he one piece of information you will need is the site URL:

If you have any questions, please contact Network Services.

Fall 2017 Filr and Microsoft Word 2016 Bug on Windows with Fall Creators Update

Fall 2017 has brought another bug, this one much narrower in scope than the bug this past summer. This only affects Windows 10 devices with the Fall Creators Update and saving from Microsoft Word 2016.

You can keep up with their work by visiting this TID from Micro Focus.

This bug can manifest in a number of ways:

There are possibly other conditions, but these are the two commonly affecting users. Documents currently inside of Filr are able to be opened safely, and you can open, change, and save using other applications on your device (has been tested with Excel, PowerPoint, and Notepad successfully). You also need to have the Fall Creators Update installed.

Workarounds

Workarounds for this issue include the following:

You can watch a short video on the issue along with the first workaround on YouTube.

After the document has been moved to the appropriate folder within Filr, it will synchronize as normal. You can also download, open, modify, and then upload the changed file to the Filr website similar as you would work with a Word document in Google Drive.

Network Services

Student Resources - Overview

The Network Services staff welcomes your questions. We are here to help. You can find out the best way to get in touch by contacting Network Services.

More Resources

Network Services

MLC Student-Owned Devices Policy

Students at MLC are expected to have a student-owned computing device available for use in class. It is up to the individual instructor as to how devices will be used in their classrooms. Not every instructor will use the devices on a daily basis, but only when it enhances the learning experience in some way.

Functionality of Devices

The goal of any device is to be usable in a variety of contexts. Because of this it is recommended to purchase a device that is durable and has a long battery life. It will need to handle the rigors of student life on campus. It is wise to discuss the specifications of any device under consideration with the chosen vendor, who will help in the difficult balance between cost, efficiency, and robustness (i.e. consider specifications as well as cost when purchasing).

The main use of devices in class often centers around the use of word processing, spreadsheet, and presentation tools, along with a web browser (the learning management system on campus is accessed through a web browser). Access to a modern web browser is a requirement.

Please note: Google Apps for Education is web-based and is free to all instructors and students at MLC. It includes word processing, spreadsheet, and presentation tools. In addition, recent versions of Microsoft Office are available through MLC Network Services for both Microsoft Windows and Apple OS X computers at a greatly reduced price.

MLC does not publish a recommended device list for students to choose from, but we do list some recommended minimum specifications to enable students to make an informed decision around which device(s) to purchase. You are free to choose the specific model/brand you desire along with insurance and/or service agreements through your vendor.

Laptops/Notebooks/Convertibles

In general, laptops/notebooks are the most commonly purchased device for use in the classroom. There are a number of different brands/manufacturers to choose from with a variety of price-points. Laptops in general are larger, heavier, and have a shorter battery life than some other devices, such as tablets, but balance that with built-in keyboards, optional touch screens, higher performance, and ability to run some legacy software.

Specifications to Look At

  • Modern Operating System
    • Microsoft Windows 10 or later
    • Apple OS X 10.13 High Sierra or later
    • Google Chromebook
    • Various Linux Distributions (Ubuntu, Fedora, openSUSE, etc.)
  • 4 GB RAM (memory) or greater
  • 128 GB hard drive (HDD or SSD) or greater (not applicable to Chromebooks)
  • Webcam and Microphone
  • 6 hours of battery life or greater

Tablets

Tablets are usually smaller, less powerful, simpler devices than laptops/notebooks. Often they have better battery life to go along with being easier to slip into your bag to take to class. While often considered secondary devices to a desktop or laptop in your room, they are becoming more and more capable as time goes on, but be aware of the limitations of using these devices. There are some educational programs and other tools that will not run on tablets.

Specifications to Look At

Specifications are hard to quantify when it comes to tablet devices. The main thing to keep in mind is to purchase newer devices that are loaded with a recent version of the tablet’s operating system.

As of May 2016, these are the most recent versions of common operating systems:

  • Apple iOS 12 or later
  • Google Android 6.0 or later
  • Windows 10 or later

Desktops

More common years ago, some students still use desktops in their dorm room and have a separate device to take to class when needed.

Specifications to Look At

  • Modern Operating System
    • Microsoft Windows 10 or later
    • Apple OS X 10.13 High Sierra or later
    • Google Chromebox
    • Various Linux Distributions (Ubuntu, Fedora, openSUSE, etc.)
  • 4 GB RAM (memory) or greater
  • 128 GB hard drive (HDD or SSD) or greater (not applicable to Chromebooks)
  • Webcam and Microphone

FAQs

  1. Do I need to load any software on my device prior to coming to MLC? Many devices come with a lot of preloaded software when purchased. Additional software may be needed depending on the activities the student chooses to engage in. Many free software alternatives, such as Google Apps, are available and students are encouraged to make use of them. Instructors will inform students of any specific apps that are required for their classes. Also, each student is required to carry security software to detect, prevent, and mitigate viruses, malware, spyware, and other nefarious software. What program to specifically install is up to the student, but there are free offerings available from many vendors.
  2. Is it essential that I have Microsoft Office software (Word, PowerPoint, Excel) on my device? While having these programs on your device might be beneficial due to their greater functionality compared to some free alternatives, they are not required. All devices need to be able to access and work with word processing, presentation, and spreadsheet files. The specific program you use is up to you.
  3. If I wish to have Microsoft Office software available on my device, should I purchase this before or after coming to MLC? If the software is not included with the purchase of your device, it is suggested that you purchase the software after coming to MLC since it is available at a much lower cost to students through MLC. Further information is available on the MLC Network Services website.
  4. What should I do if there is a problem with my device while at MLC? You are welcome to check with Network Services for direction.
  5. What responsibility will MLC take if my device is stolen and/or broken at MLC? The student is responsible for the maintenance, repair, and security of his/her own device. MLC carries no insurance on the personal belongings of students.
  6. May the students use 3G/4G/LTE as well as WiFi? Yes, students may use their own data plans. There is no guarantee provided as to the signal strength of cellular providers on campus. MLC also has available to students a wireless network, which is safe and monitored.
Network Services

Blackbaud Tips

Workstation repeatedly wants to update after the update has been applied.

Open file explorer and navigate to to C:\Users\MLC\AppData\Local\VirtualStore\Program Files (x86)\Blackbaud and delete the Blackbaud folder.

Network Services

Copyright Infringement

As required by law, Martin Luther College (MLC) is notifying all students of the copyright law concerning music and video. Please read the following.

Sharing Music and Videos

In simple terms, possession of a song or movie that you have not paid for is illegal. You should not share or accept copies of music or videos with another individual. Copying a CD or DVD or creating a digital copy (MP3, MPEG-1, MPEG-2, etc.) and sharing it with anyone is a violation of copyright law. Many peer-to-peer (P2P) programs like Bit Torrent, LimeWire, Ares, and KaZaA allow computers to share files, including music and video, with no regard to restrictions placed on the material by the copyright owners. Most commercially produced music and videos are copyright protected and cannot be freely shared. This is the law. You should be aware that P2P networks are monitored by the Recording Industry Association of America and actions have been taken, both civically and legally against those found to be in violation. MLC is required to provide the names of those who have violated copyrights if notified. Keep in mind that ALL internet traffic is logged and can be traced to an individual IP address.

Summary of Civil and Criminal Penalties for Violation of Federal Copyright Laws

Penalties for copyright infringement include civil and criminal penalties. In general, anyone found liable for civil copyright infringement may be ordered to pay either actual damages or “statutory” damages affixed at not less than $750 and not more than $30,000 per work infringed. For “willful” infringement, a court may award up to $150,000 per work infringed. A court can, in its discretion, also assess costs and attorneys' fees. For details, see Title 17, United States Code, Sections 504, 505.

For more information, please see the Web site of the U.S. Copyright Office at http://copyright.gov, especially their FAQ's at http://copyright.gov/help/faq.

Not all free sources of content are illegal. Some sites provide content at no charge; they are funded by advertising or represent artist who want their material distributed for free, or for other reasons. The link following has many sites, maintained by EDUCAUSE, that offer legal downloads, both free and at a cost: http://educause.edu/legalcontent.

Network Services

Acceptable Use Policy

This Acceptable Use Policy (AUP) document, including the following list of Prohibited Activities, is an integral part of your access to the network at Martin Luther College. If you engage in any of the activities prohibited by this AUP document Martin Luther College may suspend or terminate your account.

Martin Luther College's Acceptable Use Policy for Network Services is designed to help protect Martin Luther College, Martin Luther College's network users and the Internet community in general from irresponsible or, in some cases, illegal activities. The AUP is a non-exclusive list of the actions prohibited by Martin Luther College. Martin Luther College reserves the right to modify the Policy at any time, effective upon posting here.

Prohibited Uses of Martin Luther College Systems and Services

  1. Transmission, distribution or storage of any material in violation of any applicable law or regulation is prohibited. Copying, storing, and/or distributing copyrighted materials without appropriate authorization. Unauthorized copying may constitute plagiarism or theft. While music and video “sharing” programs make copyrighted material available (see legal alternatives below), it is still illegal to copy, store and distribute copyrighted materials without authorization.(see summary of civil and criminal penalties below) This includes, without limitation, material protected by copyright, trademark, trade secret or other intellectual property right used without proper authorization, and material that is obscene, defamatory, constitutes an illegal threat, or violates export control laws.
  2. Advertising, transmitting, or otherwise making available any software, program, product, or service that is designed to violate this AUP which includes, but is not limited to, the facilitation of the means to send Unsolicited Bulk Email, initiation of pinging, flooding, mail-bombing, denial of service attacks, causing congestion on the network by activities such as propagating “chain letters”, “broadcasting” messages to groups or individuals, introducing any computer viruses, worms, Trojan Horses, spy ware, and playing of interactive network multi-user games.
  3. Unauthorized attempts by a user to gain access to any account or computer resource not belonging to that user (e.g., “cracking”).
  4. Sharing login information and passwords with others. Be careful about making personal information about yourself and others available on the internet.
  5. Unauthorized access, alteration, destruction, or any attempt thereof, of any information of any Martin Luther College end-users by any means or device.
  6. Using Martin Luther College's services to interfere with the use of the Martin Luther College network authorized users.
  7. Using the network for any purpose which violates federal/state laws.
  8. Using the network for commercial purposes.
  9. Misrepresenting your identity in the use of the network.
  10. Using an IP address not assigned to you.
  11. Sending or storing patently harassing, intimidating, abusive, or sexually explicit material.
  12. Intercepting or altering network packets or data transmissions.

Unacceptable uses of the network may result in reprimand, loss of Internet access, loss of your network account, or other disciplinary actions. In cases where unacceptable use severely impacts performance or security, Network Services will immediately suspend an individual's access privileges to maintain reasonable service for the rest of the network. This policy is subject to amendment.

Summary of Civil and Criminal Penalties for Violation of Federal Copyright Laws

Not all free sources of content are illegal. Some sites provide content at no charge; they are funded by advertising or represent artist who want their material distributed for free, or for other reasons. The link following has many sites, maintained by EDUCAUSE, that offer legal downloads, both free and at a cost: http://educause.edu/legalcontent.

Network Services Disaster Recovery

This is the documentation for the infrastructure at Martin Luther College. The idea is to document everything well-enough that a person would be able to know what is where and what it does to get things back up-and-running.

We will also hold information for some known issues when bringing servers up from being powered-off.

Network Services Disaster Recovery

Servers

Physical

Name DNS IP Address Loc OS Ver Services
Portal portal 172.16.1.131   RHEL 5.10 portal, imsexport
Reggie reggie 172.16.0.2   RHEL 5.10 reggie
Panda panda 172.16.0.1   RHEL 4 panda
Zoneminder zoneminder 172.16.0.52 NS01:C22 CentOS 7 zoneminder
Backup backup 172.16.0.47   openSUSE 42.1 bareos

Internal XenServer Cluster


Hosts

Name DNS IP Address Loc OS Ver Services
Zerah null 172.16.0.135   XenServer 6.2 xenserver
Pharez null 172.16.0.134   XenServer 6.2 xenserver

Virtual Machines

Name DNS IP Address OS Ver Services
Bond null 172.17.0.7 Ubuntu 12.04 bind
BondSlave null 172.17.0.9 Ubuntu 12.04 bind
CWDB cwdb 172.16.1.128 SLES 12 postgresql
CWDB Archive cwdb-archive 172.16.1.129 SLES 12 null
iPrint iprint 172.16.1.17 Appliance   iprint
Pioneer null 172.16.4.42 Windows 7 iMAP
Cacti cacti 172.16.0.53 Ubuntu 14.04 cacti
PaperCut papercut 172.16.1.15 SLES 11 SP3 papercut
SchaefJM null 172.16.1.94 Windows 7 rdp, access
StarrRD null 172.16.1.92 Windows 7 rdp, access
Support support 172.16.0.61 Ubuntu 12.04 rt
UniFi unifi 172.16.0.65 Ubuntu 14.04 unifi
UnkeLL null 172.16.1.90 Windows 7 rdp, access
XOA orchestra 172.16.0.63 XOA Appliance orchestra

Access Virtual Machines

Name DNS IP Address OS Ver Services
StarrAM null 172.16.1.95 Windows 10 rdp, access
RiderEG null 172.16.1.91 Windows 10 rdp, access
StarrRD null 172.16.1.92 Windows 10 rdp, access
UnkeLL null 172.16.1.90 Windows 10 rdp, access
BiedenDK null 172.16.1.93 Windows 10 rdp, access
SchaefJM null 172.16.1.94 Windows 10 rdp, access

External XenServer Cluster


Hosts

Name DNS IP Address Loc OS Ver Services
Apollo null 192.168.95.201   XenServer 6.2 xenserver
Artemis null 192.168.95.200   XenServer 6.2 xenserver

Virtual Machines

Name DNS IP Address OS Ver Services
NS1 ns1 192.168.95.100 Ubuntu 12.04 bind
NS2 ns2 192.168.95.101 Ubuntu 12.04 bind
Website null 192.168.95.34 Ubuntu 12.04 plone
Utility kb 192.168.95.13 SLES 11 SP3 dokuwiki
Postgres dmzpostgres 192.168.95.37 SLES 11 SP3 postgresql
MySQL dmzmysql 192.168.95.38 SLES 11 SP3 mysql
Blogs blogs 192.168.95.11 SLES 11 SP3 wordpress
Emil emil 192.168.95.12 CentOS 6.5 ezproxy
NetPartner aid 192.168.95.17 Windows 2008 net partner
Booked booked 192.168.95.22 SLES 11 SP3 booked
MLC Moodle moodle 192.168.95.6 SLES 11 SP3 moodle
ALHSO Moodle alhso 192.168.95.18 SLES 11 SP3 moodle
Orbeon orbeon 192.168.95.41 SLES 11 SP3 orbeon
Ralph ralph 192.168.95.36 Ubuntu 12.04 ldap
Auth auth 192.168.94.21 SLES 12 cas, sspr
Filr filr 192.168.95.19 Appliance   filr

Other

Name DNS IP Address Loc OS Ver Services
Portal portal 172.16.1.131   RHEL 5.10 portal, imsexport
Network Services Disaster Recovery

Server Incantations

SLES

  • chkconfig –add [service] - starts the service on startup
  • rpm -i [path to installation rpm] - installs the rpm (useful for installing xs-tools on a host not included in the install.sh file)
  • zypper up - upgrade server to latest package revisions
  • zypper search - search for packages containing the term you want
  • zipper dup –no-allow-vendor-change - safer way to upgrade servers with additional repos
  • rc[process name] start|stop|restart|reload - manage processes (tab will show you the available processes
  • SuSEfirewall2 - load and apply any custom firewall rules you have setup within YaST
Network Services Disaster Recovery

Upgrading SLE

From SLE 11 SP3 to SLE 11 SP4

Taken from https://www.suse.com/support/kb/doc.php?id=7016711.

  • zypper ref -s
  • zypper update -t patch
  • zypper update -t patch (again)
  • zypper se -t product | grep -h – “-migration” | cut -d\| -f2
  • A sample output could be as follows: SUSE_SLES-SP4-migration
  • zypper in -t product sle-sdk-SP4-migration SUSE_SLES-SP4-migration (modify from what is shown in above command)
  • suse_register -d 2 -L /root/.suse_register.log
  • zypper ref -s
  • zypper lr
  • zypper mr –disable <repo-alias> any repos that are not needed
  • zypper dup –from SLES11-SP4-Pool –from SLES11-SP4-Updates plus other repos as needed
  • suse_register -d 2 -L /root/.suse_register.log
  • Reboot the machine

From SLE 12 to SLE 12 SP1

Taken from https://www.suse.com/documentation/sles-12/book_sle_deployment/data/sec_update_migr_zypper_onlinemigr.html.

  • Install the latest updates.
  • Install the packages zypper-migration-plugin and their dependencies.
  • Run the zypper migration: zypper migration.
  • Review all the changes, especially the packages that are going to be removed. Proceed by typing y.
  • After successful migration restart your system.

Slow Boot Issues after Service Pack Migration

Check the boot loader in YaST for incorrect drive names both for the boot device and the kernel parameters.

Network Services Disaster Recovery

Mapped Drives Not Available in Windows Save Dialogs

HKLM\Software\Microsoft\Windows\CurrentVersion\Policies\System\ EnableLinkedConnections =1

New-ItemProperty -Path "HKLM:\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System" -PropertyType DWORD -Name 'EnableLinkedConnections' -Value 1
Network Services Disaster Recovery

Creating Library Student Worker Accounts

  1. Select an unassigned WorkerXX.wrk.lib.ac.mlc account to assign
  2. Configure WorkerXX with appropriate group memberships
  3. Configure WorkerXX with additional permissions as appropriate
  4. Be sure to configure station access restrictions as necessary
  5. Create an alias object in staff.lib.ac.mlc with the student’s login name
  6. Set a temporary password on WorkerXX
  7. Student logs in using the distinguished name of the alias object (e.g. spikeac.staff.lib.ac.mlc) and the temporary password assigned for WorkerXX

Current Active Worker Accounts

Username Alias
worker01 nguyenmt
worker02 kohlssa
worker03
worker04
worker05
Network Services Disaster Recovery

Superfluous eDirectory Accounts

These are current accounts which are not in the database as of 2017-01-16.

['wilsonbk', 'wagneras', 'penterwl', 'malkowjt', 'henselrh', 'buchhomd', 'townewm', 'schmitan', 'schlotkr', 'rynohg', 'retberan', 'nusharsm', 'millerrh', 'lochharc', 'lindemmr', 'has', 'everslj', 'bramstar', 'boveeke', 'andersre', 'walkerlm', 'miskotc', 'barretse', 'wileyca', 'weinstae', 'wallaj', 'viethsnj', 'tenyerjl', 'swansose', 'stuevecb', 'stanosta', 'schumass', 'schliemd', 'richardj', 'pretzear', 'polferrj', 'lindowkc', 'lincejm', 'kinneyee', 'kietahm', 'hollinca', 'hartmacj', 'greenwmp', 'franckag', 'douglarw', 'davisec', 'boylansm', 'bowlesmr', 'borreeka', 'krauseba', 'danelljm']

Network Services Disaster Recovery

DRBD Recovery

This is documentation to bring back the old (Ubuntu 12.04) storage servers from a cold start to being able to connect with the XenServer cluster over NFS.

Current Configuration

Internal

  • Esau - primary/nfs
  • Jacob - secondary

External

  • Remus - primary/nfs
  • Romulus - secondary

The Steps

  • bring servers back from the dead, you can have them both up before starting anything
  • modprobe drbd - checks and enables the proper kernel module
  • drbd-overview - check drbd status
  • On Primary
    • drbdadm connect [i]nfs[1/2] - connect to the drbd shares
  • On Secondary
    • drbdadm – –discard-my-data connect [i]nfs[1/2] - connect to the drbd shares
  • On Primary
    • drbdadm primary [i]nfs[1/2] - set the primary server as the primary device within drbd
    • mount -o noatime /dev/drbd0 /srv/[i]nfs[1/2] - mount the drbd block device to the proper mount point
    • service nfs-kernel-service start - start the nfs service

You can now have the XenServer cluster go ahead and fix the NFS SR issues. Things should now be working.

Network Services Disaster Recovery

Tegile Array Information

Networking Information

  • SMTP: mailhost.mlc-wels.edu
  • Email: servers@mlc-wels.edu
  • NTP: 0.pool.ntp.org
  • DNS: 192.168.95.100 192.168.95.101
  • DNS Suffix: mlc-wels.edu

T3100 - Jacob

  • Location: WCC Primary Server Room

Switch Ports

NS01
  • Unordered List Item

iSCSI VLAN

  • 192.168.91.10 - Floating IP
  • 192.168.91.11 - Jacob-A
  • 192.168.91.12 - Jacob-B
  • 192.168.91.13 - -Floating IP

Management VLAN

  • 172.16.0.200 - Array Floating IP
  • 172.16.0.201 - Jacob-A IP
  • 172.16.0.202 - Jacob-B IP
  • 172.16.0.203 - Jacob-A IPMI
  • 172.16.0.204 - Jacob-B IPMI

SS2100 - Esau (Offline)

  • Location: Chapel of the Christ Secondary Server Room

Switch Ports

CC01
  • Unordered List Item

iSCSI VLAN

  • 192.168.91.14
  • 192.168.91.15

Management VLAN

  • 172.16.0.205 - Controller IP
  • 172.16.0.206 - IMPI

HA2100 - Isaac (Temp)

  • Location: Chapel of the Christ Secondary Server Room

Switch Ports

  • Unordered List Item

iSCSI VLAN

  • 192.168.91.14

Academic VLAN

  • 172.16.0.210 - Controller Management
  • 172.16.0.211
  • 172.16.0.212
  • 172.16.0.213
  • 172.16.0.214
Network Services Disaster Recovery

CWDB

DNS IP Address Loc OS Ver Services
cwdb 172.16.1.128 Internal VM SLES 12 postgresql

Installation

SLE Modules

  • Software Development Kit
  • Web and Scripting

Installed Packages

  • postgresql

Users

  • postgres (created when installing the postgresql package)

Useful Incantations

Managing PostgreSQL Process

rcpostgresql start|stop|restart|reload

Load Firewall Rules

SuSEfirewall2

Cron Jobs

Root

Copies custom firewall rules into area where normal backups can grab a copy and changes the ownership so that it can be copied over easily.

0 0 * * * cp bin/SuSEfirewall2-custom /var/lib/pgsql/data/ | chown postgres:postgres /var/lib/pgsql/data/SuSEfirewall2-custom

Postgres

Runs the backup script that copies the /data directory via rsync.

15 3 * * * /var/lib/pgsql/bin/pg_binary_backup.sh >/dev/null 2>&1

Firewall

There is a need for custom rules for the firewall to handle PostgreSQL and SSH connections. They are stored in /root/bin/SuSEfirewall2-custom. You can find a copy of this file within the binary backup of the /data directory for cwdb stored on archive.

  • You will need to tell SUSE to load these custom rules by going to YaST > System > /etc/sysconfig Editor > Network > Firewall > SuSEfirewall2 > FW_CUSTOMRULES and then adding /root/bin/SuSEfirewall2-custom into the settings
  • When you make changes to the custom rules, you will need to run the SuSEfirewall2 command as root (pay attention to any error messages)

Custom Rules File

Add the rules within the fw_custom_before_masq() area

SuSEfirewall2-custom
# list each host IP address on a new line
SSH_HOSTS="
172.16.0.1
"
for SSH_HOST in $SSH_HOSTS; do
iptables -A input_ext -p tcp -s $SSH_HOST --dport 22 -j ACCEPT
done
 
# list each host IP address on a new line
PG_HOSTS="
172.16.0.1
"
for PG_HOST in $PG_HOSTS; do
iptables -A input_ext -p tcp -s $PG_HOST --dport 5432 -j ACCEPT
done

Backup

WAL archives and /data directory backups are housed on the archive server.

pg_binary_backup.sh
#!/bin/bash
 
CURRENT_DATE=$(date +%y-%m-%d)
DATA_PATH=/var/lib/pgsql/data/
ARCHIVE_DATA_PATH=/home/archive/cwdb/data/$CURRENT_DATE
 
psql -c "select pg_start_backup('backup for $CURRENT_DATE')"
rsync -cva --inplace --exclude=*pg_xlog* $DATA_PATH archive@172.16.1.130:$ARCHIVE_DATA_PATH
psql -c "select pg_stop_backup(), current_timestamp"
Network Services Disaster Recovery

CWDB Archive

DNS IP Address Loc OS Ver Services
cwdb-archive 172.16.1.129 Internal VM SLES 12 null

Installation

SLE Modules

  • Software Development Kit
  • Web and Scripting

Users

  • archive

Cron Jobs

Archive

Runs the cleanup script for old backups. Currently only keeping a weeks worth of backups (including WAL archives).

15 4 * * * /home/archive/bin/clean_old_backups.sh >/dev/null 2>&1

CWDB Backups

Locations

  • /home/archive/cwdb is the main directory
  • /home/archive/cwdb/wal directory holds the WAL archives
  • /home/archive/cwdb/data has a dated directory for each date a full binary backup has been done

Backup Pruning

Currently we keep only a week of backups. This script it run every night and delete the oldest backup.

clean_old_backups.sh
#!/bin/bash
 
DATA_BACKUP_DIR=/home/archive/cwdb/data/*
WAL_ARCHIVE_DIR=/home/archive/cwdb/wal/*
 
find /home/archive/cwdb/data/*  -maxdepth 0  -type d -mtime +6 -exec rm -rf {} \;
find /home/archive/cwdb/wal/* -maxdepth 0 -mtime +6 -delete
Network Services Disaster Recovery

CWDB Backup

Backup Overview

The backups for the CWDB are some of the most complex we do on campus. The effect is to allow us to both restore from nothing while losing as few database transactions as possible, and to be able to use PITR (point-in-time recovery) to recover from smaller issues than a complete loss. This is accomplished in three ways:

  1. WAL Archiving ships the PostgreSQL write-ahead logs to the archive server where they can be “played back” in the future to a certain point-in-time.
  2. Binary Backups use rsync to take complete backups of the entire database data directory which allows us to grab not just the data (most important) but also the configuration files for PostgreSQL.
  3. Peridocally, snapshots of both the binary backup and the wal archives will be committed to tape (or some other off-campus backup solution) for ultimate data recovery options. This is not yet automated.

That is the 10,000 foot view of what is going on with CWDB backups.

WAL Archiving


Binary Backups


Disaster Recovery Backups

Network Services Disaster Recovery

Backup Process

This document lays out how backups are handled.

Cadence

Weekly

  • Each Thursday replace the prior longterm archival tape with a different tape for the coming week's archive operation
  • Label tape with the date of the archival process (the coming Wednesday)
  • IF A USED TAPE clear it before labeling in Bareos with mt -f /dev/st0 rewind && mt -f /dev/st0 weof && mt -f /dev/st0 rewind command
  • Label the tape using the name Longterm-YYYY-MM-DD which matches the label on the outside
  • Make sure the naming and mounting processes are successful
  • Take the prior archival tape and get it to director for storage offsite

Monthly

  • Keep the prior month's latest archival tape for future restores
  • Put other tapes into the rotation to be reused for future jobs

Restore Testing

Keep track of when restores and tested, how, and the outcome.

Date Restored Outcome Who
     
Network Services Disaster Recovery

WordPress Customizations

Left Subnavigation Menu

.sidebar_left .widget_nav_menu {
  text-align: left;
}
#top .sidebar_left .widget_nav_menu ul ul li:before {
  left: 1px;
}
Network Services Disaster Recovery

DMZ Hosts & IP Addresses

External Hosts

Server DMZ Domain DMZ IP External Domain External IP
wwwproxy wwwproxy 192.168.95.3 www 50.204.85.33
apply apply 192.168.95.4 apply 50.204.85.34
portalproxy portalproxy 192.168.95.5 portal 50.204.85.35
moodle moodle 192.168.95.6 moodle 50.204.85.36
cbemoodle cbemoodle 192.168.95.7 moodle 50.204.85.37
sspr sspr 192.168.95.8 sspr 50.204.85.38
admissions admissions 192.168.95.9 admissions 50.204.85.39
rt rt 192.168.95.10 rt 50.204.85.40
utility various 192.168.95.11 various 50.204.85.41
emil emil 192.168.95.12 emil 50.204.85.42
    192.168.95.13   50.204.85.43
cas cas 192.168.95.14 cas 50.204.85.44
bbb bbb 192.168.95.15 bbb 50.204.85.45
vpn vpn 192.168.95.16 vpn 50.204.85.46
netpartner aid 192.168.95.17 aid 50.204.85.47
alhso moodle.alhso.org 192.168.95.18 moodle.alhso.org 50.204.85.48
filr filr 192.168.95.19 filr 50.204.85.49
    192.168.95.20   50.204.85.50
auth auth 192.168.95.21 auth 50.204.85.51
booked booked 192.168.95.22 booked 50.204.85.52
beta beta 192.168.95.23 beta 50.204.85.53
vibe vibe 192.168.95.24 vibe 50.204.85.54
orbeon orbeon 192.168.95.25 orbeon 50.204.85.55
meetmath meetmath 192.168.95.26 meetmath 50.204.85.56
chat chat 192.168.95.27 rocket.chat 50.204.85.57
login login 192.168.95.28 simplesamlphp 50.204.85.58
helpdesk helpdesk 192.168.95.29 zammad 50.204.85.59
orbeon-dev-20200115 orbeon 192.168.95.30 orbeon 50.204.85.60
netpartner aid 192.168.95.31 aid 50.204.85.61
    192.168.95.32   50.204.85.62

Internal Hosts

Server DMZ Domain DMZ IP
iprint iprint 192.168.95.33
website   192.168.95.34
backup backup 192.168.95.35
ralph ralph 192.168.95.36
postgres dmzpostgres 192.168.95.37
mysql dmzmysql 192.168.95.38
moodle25 moodle25 192.168.95.39
jasper jasper 192.168.95.40
dmzpostgresnew dmzpostgresnew 192.168.95.41
git git 192.168.95.42
mailhost mailhost 192.168.95.43
oldllogin oldlogin 192.168.95.44
orbeon-test   192.168.95.45
wwwproxy   192.168.95.46
newapply newapply 192.168.95.47
newforms newforms 192.168.95.48
mallcam mallcam 192.168.95.50
pondcam pondcam 192.168.95.51
chapelcam chapelcam 192.168.95.52
moodlecas moodlecas 192.168.95.53
    192.168.95.54
orbeon-dev orbeon-dev 192.168.95.60
cas1 cas 192.168.95.70
cas2 cas 192.168.95.71
utility misc 192.168.95.72
new dmzmysql mariadb 192.168.95.73
makerbot makerbot 192.168.95.80
ns1 ns1 192.168.95.100
ns2 ns2 192.168.95.101
dns1 dns1 192.168.95.102
dns2 dns2 192.168.95.103
admissions-dev admissions-dev 192.168.95.110
artemis   192.168.95.200
apollo   192.168.95.201
Network Services Disaster Recovery

SSL Certificates

Cert Issuer Purchaser Expiration Date
aid.mlc-wels.edu RapidSSL Namecheap Sep 2018
*.mlc-wels.edu PremiumSSL Namecheap May 2019
Network Services Disaster Recovery

Orbeon Setup

Steps to Create an Orbeon App

CWDB

  • Create needed schema and roles for new Orebon app.
-- create user for Orbeon to use
CREATE ROLE orbeon_XXX LOGIN
  NOSUPERUSER INHERIT NOCREATEDB NOCREATEROLE NOREPLICATION;
-- create group for department users
CREATE ROLE XXX_forms
  NOSUPERUSER INHERIT NOCREATEDB NOCREATEROLE NOREPLICATION;
-- create the schema for forms to live in
CREATE SCHEMA orbeon_XXX AUTHORIZATION orbeon_XXX;
-- set the search path for the user Orbeon will be using
ALTER ROLE orbeon_XXX
  SET search_path = orbeon_XXX;
-- grant admin user for campus DB admin access to forms
GRANT USAGE ON SCHEMA orbeon_XXX TO admin_general;
-- grant department users access to forms
GRANT USAGE ON SCHEMA orbeon_XXX TO XXX_forms;
-- grant access to campus DB admin for any additional tables created by admin user
ALTER DEFAULT PRIVILEGES IN SCHEMA orbeon_XXX
    GRANT SELECT ON TABLES
    TO admin_general;
-- grant access to department users for any additional tables created by admin user
ALTER DEFAULT PRIVILEGES IN SCHEMA orbeon_XXX
    GRANT SELECT ON TABLES
    TO XXX_forms;
  • Set password for orbeon_XXX user in PGAdmin.
  • Login: psql -U orbeon_XXX -h database.mlc-wels.edu cwdb
  • Check search path with: show search_path;
  • Grant additional permissions by pasting in SQL statement below as orbeon_XXX user
-- grant access to campus DB admin for any additional tables created by orbeon_XXX user
ALTER DEFAULT PRIVILEGES IN SCHEMA orbeon_XXX
    GRANT SELECT ON TABLES
    TO admin_general;
-- grant access to department users for any additional tables created by orbeon_XXX user
ALTER DEFAULT PRIVILEGES IN SCHEMA orbeon_XXX
    GRANT SELECT ON TABLES
    TO XXX_forms;

OES

  • Create group OrbeonXXX.groups.ac.mlc in iManager

Orbeon Server

  • Alter Orbeon config files in /root/orbeon/config
  • Create database resource in orbeon context.xml
  • Add role assignment in Orbeon form-builder-permissions.xml
  • Add orbeon persistence connection in properties-local.xml
  • Add role to oxf.fr.authentication.container.roles in properties-local.xml
  • Add role name to auth-constraint in web.xml
  • Add role name to security-role in web.xml
  • Check for active orbeon user sessions: http://orbeon.mlc-wels.edu:8080/manager/
  • Re-deploy Orbeon
cd /root/orbeon
bin/deploy.sh war/current_link.war
service tomcat restart
Network Services Disaster Recovery

Daily Ops Duties

This lists the daily tasks done by operations personnel on campus.

Backups

Internal Backups

Weekdays

  • Verify that the prior backup was successful
  • Swap the backup tape with the tape labeled for the NEXT DAY
  • Log into Portal and CWDB and copy backups via SFTP to ADMIN/Vol1/ServerBackups

Weekends

  • Label tape with date for the next Saturday
  • Swap the backup tape with the tape you just labeled
  • ON SUNDAY, swap the backup tape with the tape labeled for MONDAY

DMZ Backups

Weekdays

  • Verify there are no errors from the prior backup
  • Swap the backup tape with the tape labeled for the NEXT DAY

Weekends

  • Use the bctapelist script to find which tape should be used next
  • Swap the backup tape with the next tape from the bctapelist script
  • Enjoy your weekend because you will not need to swap out a tape for this system until Monday

Support Tickets

  1. Log into support.mlc-wels.edu
  2. Look for new tickets that have not been assigned
  3. Triage the tickets you can, assign tickets to those people who need them
    • Password reset requests are usually assigned to Jill
    • Phone issues and signage issues are assigned to Jim
    • Database issues start at Laura
    • Portal requests are assigned to Aaron
    • Network, Server, and File Sharing requests go to Bob
    • Printer issues start with Ken
    • Notebook and desktop issues start with Ken
    • Paper requests go to a student worker
    • Website issues start with Bob
    • Website content request go to Sallie
  4. Just use your best judgement for others
Network Services Disaster Recovery

XenServer Cluster Documentation

Internal Cluster

Name IP Address Loc OS Ver
Zerah 172.16.0.135 Server Room XenServer 6.5
Pharez 172.16.0.134 Chapel XenServer 6.5

General Network Info

External Cluster

Name IP Address Loc OS Ver
Apollo 192.168.95.201 Chapel XenServer 6.5
Artemis 192.168.95.200 Server Room XenServer 6.5

General Network Info

Storage Network

Name IP Address Loc Role
Jacob 192.168.91.10 Server Room Storage
Esau 192.168.91.14 Chapel Replica
Apollo 192.168.91.30 Chapel Host
Artemis 192.168.91.31 Server Room Host
Zerah 192.168.91.21 Server Room Host
Pharez 192.168.91.20 Chapel Host

General Network Info

Network Services Disaster Recovery

XenServer Recovery and Other Things

Error: "VDI Not Available"

When a host box dies, often it will die without first notifying the rest of the hosts about the issue. In those cases VMs can get stuck and when you try and restart them you'll end up with the following error: VDI Not Available.

This sucks. Follow the steps on this page to correct it:

Force VMs Down When Stuck

When a host box dies, often it will die without first notifying the rest of the hosts about the issue. In those cases, VMs can get stuck and are “missing” when viewed in XenCenter. You'll need to force them down so they show up again:

Network Services Disaster Recovery

Xen Appliance Conversion

From Novell Cool Solutions.

  1. Download the wanted Xen appliance from the Novell site. I chose iPrint 2 as my test appliance because I want to test iPrint.
  2. Unarchive the download. You should have a folder with a raw disk image and a xenconfig file. My Filr disk image is 21+ GB in size once it is expanded. The xenconfig file is only 179 bytes.
  3. Open your terminal application of choice and move into that newly created appliance folder.
  4. Grab xva.py and drop it into the folder above the unarchived appliance folder. I used curl http://www-archive.xenproject.org/files/xva/xva.py > xva.py but you better just grab it from here.
  5. Now is the fun part. Make sure you have enough free disk space to handle making a copy of the disk image. Also, make sure that xva.py is within that appliance folder. It will just make things easier.
  6. Next I ran the following: python xva.py iPrintAppliance-2.0.0.529/iPrintAppliance.x86_64-2.0.0.529.xenconfig -d iPrintAppliance-2.0.0.529/iPrintAppliance.x86_64-2.0.0.529.raw -f iPrintAppliance-2.0.0.2529.xva which will inspect the image and then output the whole thing as an XVA for import into XenServer. The xenconfig file contains the name of the disk image and other parameters needed, but there is the possibility you will need to include the disk anyway.

Troubleshooting

  • You might need to use the -d flag to specify where to find the raw disk
Network Services Disaster Recovery

CWDB Dev Server Refresh Scripts

The instructions below have been turned into two scripts. The refresh calls sync.

cwdb-sync.sh
cwdb-refresh.sh

CWDB Dev Server Refresh Instructions

# on the dev server
# ssh root@cwdb-dev

# sync
rsync -avz archive@cwdb-archive.mlc-wels.edu:cwdb/data/`date +"%y-%m-%d"`/ /var/lib/pgsql/data_new
rsync -avz archive@cwdb-archive.mlc-wels.edu:cwdb/wal/ /var/lib/pgsql/archive

# refresh
rcpostgresql stop

rm -r /var/lib/pgsql/data/pg_xlog
rsync -av /var/lib/pgsql/data_new/ /var/lib/pgsql/data

mkdir -m 700 /var/lib/pgsql/data/pg_xlog
mv /var/lib/pgsql/data/postgresql.conf /var/lib/pgsql/data/postgresql.conf.prod
mv /var/lib/pgsql/data/postgresql.conf.dev /var/lib/pgsql/data/postgresql.conf
mv /var/lib/pgsql/data/recovery.conf.dev /var/lib/pgsql/data/recovery.conf

cp /var/lib/pgsql/data/SuSEfirewall2-custom /root/bin/SuSEfirewall2-custom
SuSEfirewall2

chown -R postgres:postgres /var/lib/pgsql/archive
chown -R postgres:postgres /var/lib/pgsql/data

rcpostgresql start

rm /var/lib/pgsql/data/recovery.done

Old Instructions

  • install PostgreSQL server packages for your OS
    • zypper in postgresql-server postgresql-contrib
  • start up PostgreSQL on OS (to create default directories)
    • rcpostgresql start
  • you'll need to move the full data backup from cwdb-archive to cwdb-dev and replace all of the contents of the /var/lib/pgsql/data directory (we keep a number of days back)
  • copy over wal directory from cwdb-archive to cwdb-dev and place it in the /var/lib/pgsql/data directory
  • create pg_xlog directory
    • mkdir /var/lib/pgsql/data/pg_xlog
  • make sure that everything in the data directory is owned by postgres:postgres with 700 permissions
    • chown postgres:postgres
  • make certain to open the PostgreSQL Server ports in the firewall
Network Services Disaster Recovery

FreePBX

SSH

GUI

E911

Any time an extension is moved to a different location, or if a new extension is created, the e911 information for that phone extension needs to be checked. Background: The campus has been divided into zones for the purpose of locating where a 911 call originated. Each zone is associated with an “Emergency Caller ID” that is assigned to each phone located in that zone. That Emergency CID needs to be entered into the configuration for each extension. The Emergency CID is a Direct Inward Dial (DID) of an assigned phone in that zone. Each room on campus is assigned a zone number in the public.rooms table of the Campuswide Database (CWDB). The public.valEmergencyZones table has the EmergencyZone_Name, EmergencyZone_Location, EmergencyZone_Comments, and the DirectDial_ID for each zone.

Network Services Disaster Recovery

Comcast Documentation and Information

Here is information about current Comcast/XFINITY setup on campus related to connectivity.

Metro-E Service

  • Phone #: (800) 741-4141
  • MLC Account #: 930-000-194
  • MLC Phone #: (507) 354-8221
  • MLC Address: 1995 Luther Ct, New Ulm, MN 56073

XFINITY on Campus Circuit

Network Services Disaster Recovery

Updating the Call List on Call Day

Update the Calls & Assignments page on the website:

  1. Log into https://mlc-wels.edu/login with your MLC WordPress Account
  2. Navigate to https://mlc-wels.edu/assignments/ and click Edit Page in the top toolbar
  3. Change the link for May under 2017 to https://mlc-wels.edu/static/may-2017.pdf (this link will not be live yet)
  4. Click on Update to save the changes

Move Call Day List to Proper Location

  1. Log into mlc-wels.edu
  2. Copy PDF from root to static directory: cp /root/may-2017.pdf /srv/www/htdocs/mlc-wels.edu/static/
Network Services Disaster Recovery

Moodle

Network Services Disaster Recovery

Student Worker Admin Accounts

Account Student Assigned
bilbo    
camellia Eric Bartsch 20200929
samwise Benjamin Haferman 20220518
gaban Caleb Carlovsky 20210818
galadriel Alison Foxen 20220518
Network Services Disaster Recovery

Network Services Admin Accounts

Account Person Assigned
arwen Laura Stelljes  
eowyn Jill Roux  
gaban AVAILABLE  
galadrie AVAILABLE  
gandalf AVAILABLE  
laker James Rathje  
legolas Bob Martens  
merlin AVAILABLE  
modred Ken Jones  
sauron Aaron Spike
Network Services Disaster Recovery

Trane Cloud VPN

Branch Office Gateway

  • Local Network: 10.11.150.0/24
  • Local Gateway: 10.11.150.2
  • Remote IP: 52.43.55.153
  • Remote ID: 10.242.202.66
  • Pre-Shared Key: SEE PASSWORD SAFE
  • Version: IKEv1
  • Phase 1 Transform: SHA1-AES (256-bit)
  • Phase 1 Key Group: DH Group2

Branch Office Tunnel

  • Tunnel Local Addresses: See Local Network
  • Tunnel Remote Address: 10.242.202.101/32
  • Phase 2 PFS: DH Group2
  • Phase 2 IPSec Proposal: ESP-AES256-SHA256

More Information

Use the wizard to setup the default BOVPN rules (using an All set) and then modify them for only the Trane VLAN and turn on logging for all rules. You may need to re-key the VPN if you make any changes.

Network Services Disaster Recovery

Goats

Stolen from https://www.reddit.com/r/sysadmin/comments/4l7kjd/found_a_text_file_at_work_titled_why_should_i/.

Student Worker Documentation

Student Worker Documentation

Admin Accounts

For the night shift and other duties, student workers are assigned an admin account and set a unique password for that account. This account gives access to PaperCut, SSPR, and Panda so that you are able to handle some situations at the help desk that otherwise you are not able to.

If you forget your username and/or password, contact Bob Martens.

Student Worker Documentation

Adding Print Credit through PaperCut

  • Visit http://papercut.mlc-wels.edu/admin from a machine on the Academic Network
  • Login with your Student Worker Admin credentials
  • Click on the Users tab near the top
  • Type in the persons name/username in the Quick find box and then click Go once the username is entered
  • On the resulting screen, find Account Details and the Balance section, click on adjust
  • On the next screen, enter the adjustment to apply and an appropriate comment about why it is being applied
  • Click Apply

You should now see a banners stating that the adjustment has been applied. The effect is immediate. Take note of who came and what amount was added so that Jill can enter it the following business dat.

Student Worker Documentation

Resetting Passwords through SSPR

  • Visit https://sspr.mlc-wels.edu and login with your Student Worker Admin credentials
  • On the resulting screen, select Help Desk
  • The search box will do a search across names, email addresses, MLC ID number, and usernames stored in eDirectory … make sure to select the proper person
  • The next screen will give you buttons to Unlock an account if it is locked or to Change Password for the account … select that which is appropriate
  • If you click to change the password, you will need to type a new password twice and then click Change Password in the modal box or click on Random Password to have a list of possible passwords to use (and will be immediately changed if you click on one)

The individual will need to set a new password the next time they try to log in. If they continue to have issues, have them contact Network Services, or come back, during business hours. They are able to find those hours at http://mlc-wels.edu/support.

Student Worker Documentation

Weekly Jobs

Check All Labs

Each week, visit each lab and check for the following items: