Password Help

At MLC you have two primary accounts to keep track of your MLC Account and your MLC Google Workspace (formerly G Suite) Account. This page will outline some information on passwords for those two accounts. 

 MLC Account 

 We have recently rolled out the ability for students, faculty, and staff to request a password reset without the need to contact IT Services directly. Here is how you can do it: 

 Change Your Password 

 

 

 visit the  MLC Self Service Password Reset  site 

 

 

 enter your current MLC Account username and password 

 

 

 click  Login 
 

 

 

 on the next page, click on  Change Password 
 

 

 

 follow the instructions to create your new password and then click  Change Password  near the bottom of the page 

 

 

 wait for the system to complete the password change and then you are ready to go 

 

 

 Reset Forgotten Password 

 

 

 visit the  MLC Self Service Password Reset  site 

 

 

 click on  Forgotten Password 
 

 

 

 enter your personal email address and click  Search 
 

 

 

 an email will be sent to your personal email address (usually the email address you supplied to us when you applied) 

 

 

 check your personal email address and either click on the link in the email or copy-and-paste the resulting code into the text field on the forgotten password site and click  Check Code 
 

 

 

 follow the instructions to create your new password and then click  Change Password  near the bottom of the page 

 

 

 wait for the system to complete the password change and then you are ready to go 

 

 

 Find My Username 

 Because you need your MLC Username in order to reset a forgotten password, we have also supplied the ability to find out your MLC username as well. 

 

 

 visit the  MLC Self Service Password Reset  site 

 

 

 click on  Forgotten Username 
 

 

 

 enter your personal email address and click  Search 
 

 

 

 the resulting page will give you your MLC username and an email will also be sent to your personal email address 

 

 

 As a tip, if it is not finding your username, attempt to enter your maiden name if you have married since you last attended Martin Luther College. 

 Frequently Asked Questions 

 How can I check or update my recovery email? 

 If you need to update information about yourself including your personal email address and/or your name, please submit an update to your personal by the  Information Verification  page on Portal. Once your request has been approved, your changes will make their way to the appropriate system. 

 Your personal email address is used for account information retrieval, so supplying us with an email address you will maintain access to regardless of where you are currently living or serving. Also, if possible, avoid using Yahoo or AOL accounts as they seem to have the most trouble consistently receiving emails from third-party systems like our own. 

 Does my password periodically change? 

 Every 6 months you will be prompted to change your password. Please do so or you could be locked out of your account and need to request a password reset (following the instructions above) in order to gain access to your account again. 

 MLC Google Workspace (G Suite) Account 

 MLC offers each member of the campus family a  Google Workspace (formerly G Suite for Education)  account to have and use. These accounts are provided by Google and currently have their own password functionality attached to them separate from your MLC Account. 

 If you have issues accessing your account, please use  Google's own recovery site  to attempt to recover your username and/or password. You can also find more documentation on Google's support site under the article titled  Change or reset your Google Account password . 

 You will not be prompted to change your password unless we have reason to believe that your account has been compromised. 

 If you are still having issues, please  file a support request with IT Services .