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Daily Ops Duties

This lists the daily tasks done by operations personnel on campus.

Backups

Internal Backups

Weekdays

  • Verify that the prior backup was successful
  • Swap the backup tape with the tape labeled for the NEXT DAY
  • Log into Portal and CWDB and copy backups via SFTP to ADMIN/Vol1/ServerBackups

Weekends

  • Label tape with date for the next Saturday
  • Swap the backup tape with the tape you just labeled
  • ON SUNDAY, swap the backup tape with the tape labeled for MONDAY

DMZ Backups

Weekdays

  • Verify there are no errors from the prior backup
  • Swap the backup tape with the tape labeled for the NEXT DAY

Weekends

  • Use the bctapelist script to find which tape should be used next
  • Swap the backup tape with the next tape from the bctapelist script
  • Enjoy your weekend because you will not need to swap out a tape for this system until Monday

Support Tickets

  1. Log into support.mlc-wels.edu
  2. Look for new tickets that have not been assigned
  3. Triage the tickets you can, assign tickets to those people who need them
    • Password reset requests are usually assigned to Jill
    • Phone issues and signage issues are assigned to Jim
    • Database issues start at Laura
    • Portal requests are assigned to Aaron
    • Network, Server, and File Sharing requests go to Bob
    • Printer issues start with Ken
    • Notebook and desktop issues start with Ken
    • Paper requests go to a student worker
    • Website issues start with Bob
    • Website content request go to Sallie
  4. Just use your best judgement for others
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